Loan Processor
About The Position
The Loan Processor reviews loan packages to confirm that underwriting has been completed properly and that loan documentation complies with company policies and procedures. The role evaluates loan applications, contracts, and related documents to determine whether applicants meet loan requirements before funds are disbursed. It also participates in outbound loan marketing through multiple forms of contact with members and prospective members. The position processes loan package requests, verifies disclosures and paperwork, manages electronic signatures and document imaging, and supports loan modifications and other lending forms. Additional duties include maintaining indirect auto loan files and logs, submitting title paperwork to DMV offices, perfecting credit union liens, processing paid-off loan reports, responding to inquiries, and confirming that stipulations and documentation are valid before funding. The processor safeguards applications and disbursed funds, assists colleagues with scanning and related tasks, and may represent the credit union at offsite functions. This role requires a high school diploma and 1–3 years of similar or related experience, including at least one year in lending. The processor must complete annual Bank Secrecy Act, OFAC, and Red Flag Identity Theft training. Work involves frequent contact with people inside and outside the organization, minimal supervision, and may extend beyond normal working hours depending on organizational needs. Physical stamina requirements are low to moderate, and working conditions are generally minimally adverse, with some temperature fluctuations in the office.
Requirements
- High school diploma.
- 1–3 years of similar or related experience, including at least one year in lending.
- Complete annual Bank Secrecy Act, OFAC, and Red Flag Identity Theft training.
- Courtesy, tact, and diplomacy in interactions with others.
- Strong working knowledge of FBFCU products and services.
- Ability to work under minimal supervision.
- Good communication skills, including the ability to explain complex topics or situations.
- Willingness to contact members to solicit loan business.
- Strong proficiency with Microsoft applications.
- General knowledge of internal credit union lending policies and procedures.
- Ability to operate office equipment, including phones, scanners, and fax machines.
Nice To Haves
- Prior credit union or financial institution experience preferred.
- Prior sales experience helpful.
Responsibilities
- Review loan packages to ensure underwriting is complete and the loan complies with company policies and procedures.
- Review loan applications, contracts, and supporting documents to determine whether applicants meet loan requirements before funding.
- Generate loan package requests and verify disclosures and required paperwork are correct and properly executed before disbursing funds.
- Prepare eDoc signature packages and image loan packages and lending forms to cold storage.
- Prepare and process loan modification agreements, ACH forms, and other lending forms as directed by department management.
- Maintain indirect auto loan packages, including scanning files to cold storage, maintaining dealer logs, and updating application logs.
- Submit titles and necessary paperwork to the appropriate DMV offices.
- Perfect FBFCU liens on titles and maintain accurate title logs, following up with staff about additional or missing paperwork and information.
- Work the paid-off loan report and perform related duties.
- Respond to inquiries by telephone, email, mail, and in person.
- Ensure stipulations and documentation are in order and valid before submitting loans for funding.
- Maintain appropriate surveillance and security over applications being processed and funds being disbursed.
- Scan completed loan packages promptly and assist department colleagues with assigned tasks as needed.
- Represent the credit union at offsite functions as needed.
- Participate in outbound loan marketing and contact members and prospective members to solicit loan business.
- Perform other duties as required by management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
