Loan Processor

National Cooperative Bank. N.A.•Hillsboro, OH

About The Position

The Loan Processor reviews loan files at the processing milestone and gathers required third-party documentation and conditions to support timely, accurate processing. The role handles appraisal orders and fee payments, monitors appraisal progress, prepares closing documents for escrow loans, HELOCs, and second mortgages, and prepares loan documentation for consumer and commercial transactions. It also conducts post-closing file reviews, follows up on deficiencies, and prepares funding disbursement sheets and payment requests. The Loan Processor maintains organized and complete files for Residential Loan Officers, coordinates closing schedules and communications with settlement agents, attorneys, borrowers, and other parties, and monitors expiration dates and outstanding requirements. The position manages HELOC and HELOAN pipelines across the markets where NCB offers financing and supports Residential Loan Officers’ marketing initiatives through coordination of materials, communications, and administrative activities.

Requirements

1–3 years of experience in loan processing, loan closing, lending operations, banking, financial services, or a related field.
Knowledge of banking, particularly loan production and business development.
Working knowledge of loan products and servicing practices.
Ability to identify and pursue cross-selling opportunities.
Effective communication skills, including the ability to explain loan details and discuss personal financial information clearly and professionally with clients.
Strong mathematical, statistical, and analytical skills.
Excellent time management, verbal communication, and written communication skills.
Strong critical thinking and sound judgment.
Ability to stay current on loan regulations, reforms, and industry changes.
Ability to obtain federal registration and successfully complete applicable pre-employment screenings.
High school diploma or GED required.
Ability to maintain a Nationwide Multistate Licensing System & Registry (NMLS) license and complete continuing education is required.

Nice To Haves

Associate or bachelor’s degree, particularly in Business, Finance, Real Estate, or a related field.

Responsibilities

Review loan files at the processing milestone and compile required third-party documentation and conditions.
Order appraisals, process appraisal fee payments, and monitor appraisal progress through completion.
Participate in pipeline meetings as needed and respond promptly to customer and settlement agent inquiries or direct them to the appropriate team member.
Prepare and deliver accurate closing document packages for escrow loans, HELOCs, and second mortgages, as well as loan documentation for consumer and commercial transactions.
Conduct post-closing reviews of escrow loan, HELOC, and second-mortgage files to confirm documentation is complete and accurate.
Prepare and issue deficiency notices to settlement agents, follow up to obtain outstanding documentation, and prepare loan funding disbursement sheets, wire requests, and check requests.
Establish and maintain complete, organized loan files for Residential Loan Officers, ensuring required documentation is accurately recorded and readily accessible.
Coordinate closing schedules and provide timely notifications and required information to settlement agents, attorneys, borrowers, and other applicable parties.
Monitor loan file expiration dates and proactively follow up on time-sensitive documentation and outstanding requirements.
Manage HELOC and HELOAN pipelines across all markets in which NCB offers financing, coordinating processing activities to ensure files are accurate, complete, and positioned to close within established timeframes.
Support Residential Loan Officers with marketing initiatives by coordinating materials, communications, and related administrative activities.