Loan Operations Vice President

Sumitomo Mitsui Banking Corporation • Charlotte, NC

5d • Hybrid

About The Position

The Vice President, Agency Servicing, is a member of the Loans unit within the Business Controls Department – Americas Division (BCDAD). This role leads the Agency Servicing team and oversees the funding, processing, accounting, and ongoing administration of agented loan transactions. The Vice President ensures Agency servicing activities are accurate, timely, controlled, and aligned with credit documentation, regulatory requirements, and departmental and organizational objectives.

Requirements

• Advanced knowledge of agency and bilateral loan servicing, including interpreting credit agreements and related transaction documents.
• Demonstrated expertise directing loan operations processes, managing operational risk, and leading teams.
• Experience with a range of loan products and servicing activities, including funding, transaction processing, accounting, and reconciliation.
• Broad experience managing processes and projects across multiple business and technology functions.
• Strong customer orientation, sound judgment, and excellent verbal, written, and interpersonal communication skills.
• Ability to collaborate effectively, establish goals, resolve complex issues, and make decisions that strengthen organizational effectiveness.
• Ability to build relationships across SMBC, understand corporate client needs, and facilitate coordinated execution across functions and regions.
• Strong organizational and prioritization skills, including developing work plans, monitoring progress, and managing competing deadlines.
• Strategic mindset and ability to assess the broader business impact of operational decisions.

Nice To Haves

• Five or more years of relevant loan operations, agency servicing, or comparable financial services experience.
• Experience managing an operations team of four or more employees, including team leaders or managers.
• Advanced degree in finance, accounting, economics, business administration, or a related discipline.
• Proficiency in Microsoft Word, Excel, and other Microsoft Office applications; extensive Loan IQ experience is strongly preferred.

Responsibilities

• Lead the Agency Servicing team and oversee accurate and timely processing of assigned agency transactions in Loan IQ (LIQ).
• Provide coaching, technical guidance, and ongoing performance feedback; administer performance appraisals and address employee relations matters as appropriate.
• Ensure the Bank’s books and records accurately reflect applicable credit agreements and approved credit documentation.
• Coordinate the flow of funds for agented loan closings and other lifecycle events with internal and external stakeholders.
• Lead and complete assigned projects that improve workflows, strengthen controls, or address business requirements.
• Maintain compliance with applicable internal policies, procedures, and external regulatory requirements.
• Promote employee adherence to Bank standards, regulatory requirements, and ethical conduct expectations.
• Partner with the Front Office and other departments to implement procedures, resolve servicing matters, and support Bank-wide initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed