Loan Operations Specialist - Titles Focused

Greenwood Credit Union•Warwick, RI

11d•Onsite

About The Position

This position primarily performs vehicle title administration, GAP refund processing, and total loss claim management, while providing secondary operational support for the Credit Union’s loan portfolios. The specialist applies knowledge of loan servicing, with emphasis on title-related responsibilities and insurance workflows. The role involves regular interaction with members, dealerships, insurance companies, and internal departments to ensure accurate, timely, and compliant processing in accordance with Credit Union policies and regulatory guidelines. The position supports the Loan Operations department during regular and peak periods. Additional duties include contributing to procedure improvements, assisting with new-hire training, cross-training to provide backup support, protecting member information, following security policies, and maintaining compliance with applicable regulations and internal policies. The role is based in an office environment with usually low to moderate noise.

Requirements

High school diploma or equivalent.
At least two years of consumer lending or consumer loan servicing experience is preferred (the posting states “Minimum three (2) years”).
At least two years of experience in the auto lending financial services industry is preferred.
Proficiency in DMV documentation requirements and vehicle registration procedures.
Fluent in English; bilingual ability is a plus.
Thorough knowledge of laws and regulations governing credit union operations as applicable to the position.
Knowledge of and adherence to proper telephone and email etiquette.
Accurate data entry and strong technical and mathematical skills.
Proficiency in basic computer applications, including Microsoft Office and internet navigation.
Exceptional interpersonal, verbal, written communication, and telephone skills.
Strong organizational and time-management skills.
Strong critical-thinking, problem-solving, and reasoning skills.
Ability to work efficiently and accurately in a dynamic, high-volume environment with established productivity goals.
Ability to adapt to competing demands and meet deadlines in a fast-paced environment.
Strong attention to detail and ability to audit, identify, and correct procedural errors.
Dependability and flexibility with work hours and assignments.
Ability to work at least 40 hours per week and overtime as needed.
Commitment to teamwork, member confidentiality, and outstanding member service.
Professional demeanor and presentation.
Consent to pre-employment and active-employment background screenings.
Ability to speak, hear, sit, stand, walk, climb stairs, reach and grasp with hands and arms, and use hands to handle or feel objects, tools, or controls; occasionally lift and/or move up to 25 pounds; and use a computer for up to eight hours a day.

Nice To Haves

Associate degree in business, finance, or accounting.
Working knowledge of mortgage and consumer loan terminology and regulations.
Bilingual ability.

Responsibilities

Monitor the receipt, recording, and release of vehicle titles and other lien filings, interacting with members, dealers, and insurance companies as applicable.
Handle title-related inquiries and coordinate with team members to provide consistent, compliant service.
Research and help resolve errors involving uncollected titles by communicating with dealers, motor vehicle agencies, and others.
Manage total loss claims, including communicating with insurers to confirm vehicle valuations, settlement amounts, and documentation needed for lien release.
Coordinate GAP claim submissions arising from total losses and track progress with members, insurance carriers, GAP providers, and dealerships.
Process GAP refunds for early loan payoffs, including communicating with dealerships and GAP providers, calculating refund amounts, and arranging timely disbursement to borrowers.
Maintain accurate, audit-ready records and documentation for title and insurance activities.
Perform loan onboarding, payoffs, disbursements, payment corrections, due date changes, and other maintenance tasks in the Credit Union’s core system.
Provide backup escrow administration, including insurance and real estate tax tracking and escrow analysis for mortgage and home equity loans.
Assist with loan audits, investor reporting, and participation loan servicing as needed.
Respond to member and third-party inquiries about loan accounts through various communication channels.
Prepare and distribute periodic reports related to loan and title servicing.
Contribute to the development and continuous improvement of departmental procedures.
Assist in training new hires and cross-train in other areas to provide backup during high-volume periods or absences.
Comply with information security policies and procedures, safeguard member information, complete required security awareness training, and report suspected security incidents or vulnerabilities.
Maintain compliance with applicable regulations and internal policies, demonstrate Greenwood Credit Union’s core values, and uphold a professional and respectful work environment.