Loan Operations Specialist - Titles Focused

Greenwood Credit Union•Warwick, RI

12d•Onsite

About The Position

This position is primarily responsible for performing all tasks related to vehicle title administration, GAP refund processing, and total loss claim management, while also providing operational support for the Credit Union’s loan portfolios. The role requires a strong understanding of loan servicing functions, but with a primary emphasis on title-related responsibilities and insurance-related workflows. The specialist will interact regularly with members, dealerships, insurance companies, and internal departments to ensure accurate, timely, and compliant processing in accordance with Credit Union policies and regulatory guidelines. While this position provides comprehensive support to the Loan Operations department, its primary focus is on title administration and insurance-related functions, with loan operations tasks performed as a secondary responsibility.

Requirements

High school diploma or equivalent
Minimum three (2) years of consumer lending or consumer loan servicing experience preferred
Minimum two (2) years of experience in auto lending financial services industry preferred
Proficient in DMV documentation requirements and vehicle registration procedures
Working knowledge of mortgage and consumer loan terminology and regulations preferred
Fluent in English; Bilingual a plus
Thorough knowledge of laws and regulations governing credit union operations as applicable to position
Knowledge of and adherence to proper telephone and email etiquette
Accurate data entry and strong technical and mathematical skills
Demonstrated proficiency in basic computer applications, including Microsoft Office and internet navigation
Exceptional interpersonal, verbal and written communication and phone skills
Developed organizational and time management skills
Strong critical thinking, problem solving, and reasoning skills
Self-motivated and capable of working efficiently and with accuracy in a dynamic, high-volume environment with established productivity goals
Must be adaptable to various competing demands and meet deadlines in a fast-paced environment
Strong attention to detail with ability to audit, identify and correct procedural errors
Dependability and flexibility with work hours and work assignments
Ability to work a minimum of forty (40) hours per week and overtime, as needed
Commitment to team environment, member confidentiality and outstanding member service
High degree of professionalism with positive and professional image and demeanor
Consent to conduct pre and active employment background screenings

Nice To Haves

Associate degree in business, finance or accounting preferred

Responsibilities

Provide support in all title administration responsibilities by monitoring the receipt, recording, and release of vehicle titles and other lien filings, which will include daily interaction with members, dealers and insurance companies as applicable.
Share responsibility for handling title-related inquiries from members, dealers, and insurance companies, working closely with other team members to ensure consistent and compliant service.
Research and assist in resolving processing errors on uncollected titles through all forms of communication with dealers, motor vehicle agencies, and others as needed.
Manage total loss claim processing, including communication with insurance companies to confirm vehicle valuation, settlement amounts, and other required documentation needed for lien release.
Coordination of GAP claim submissions resulting from total loss, communicating with members, insurance carriers, GAP providers and dealerships to track progress and ensure timely receipt of claim payments.
Administer GAP refund processing on early loan payoffs, including communicating with dealerships and GAP providers, calculating refund amounts, and ensuring timely disbursement of refunds to borrowers.
Maintain accurate records and documentation for all title and insurance-related activities, ensuring audit readiness.
Perform loan onboarding, payoffs, disbursements, payment corrections, due date changes, and other maintenance tasks within the Credit Union’s core system.
Provide back-up support with escrow administration as needed, including insurance and real estate tax tracking as well as escrow analysis for mortgage and home equity loans.
Assist with loan audits, investor reporting, and participation loan servicing as needed.
Respond to member and third-party inquiries related to loan accounts, using various communication channels.
Prepare and distribute periodic reports related to loan and title servicing.
Contribute to the development and continuous improvement of departmental procedures.
Assist in the training of new hires as needed as well as cross-train in other areas to provide backup support during high-volume periods or absences.
Responsible for complying with the Credit Union’s information security policies, procedures and standards. This includes safeguarding member information, participating in required security awareness training, and reporting any suspected security incidents or vulnerabilities.
Maintain compliance with all other applicable regulations and internal policies.
Demonstrate Greenwood Credit Union’s core values and uphold a professional and respectful work environment.