Loan Operations Specialist II

Jefferson Bank•San Antonio, TX

About The Position

The Loan Operations Specialist II performs a broader range of loan servicing and operational activities with moderate independence and accountability. Building on the foundational responsibilities of a Loan Operations Specialist I, this role handles additional functions such as flood review, UCC monitoring, document preparation, paid-in-full and lien-release activities, adverse-action support, loan booking, and routine research or inquiry resolution. The position requires a working understanding of loan policy, established procedures, and departmental workflows to ensure loan records are accurate, complete, compliant, and processed in a timely manner. The specialist serves as a more experienced operational resource for routine questions and supports process consistency, quality control, and service delivery across Loan Operations. This role does not supervise employees, but may provide informal guidance or procedural assistance to less experienced team members. Driving is not an essential function, and a driver's license is not required.

Requirements

At least two years of directly related loan operations, loan servicing, banking operations, document processing, or comparable financial services experience; a related degree does not replace this experience requirement.
High school diploma or equivalent.
Working knowledge of loan operations procedures, loan documentation, collateral tracking, insurance monitoring, UCC monitoring, flood review, booking, lien release, and adverse-action support activities.
Ability to prioritize assigned work, manage follow-up items, and complete tasks with limited supervision.
Clear and professional written and verbal communication skills for working with internal business partners and resolving routine inquiries.
Analytical and problem-solving ability to identify discrepancies, assess routine issues, research information, and determine when escalation is needed.
Ability to apply loan policy guidance and departmental procedures to assigned work accurately and consistently.
Attention to detail and commitment to data accuracy, documentation quality, and compliance with established controls.
Ability to follow workflows, checklists, and quality control standards.
Professionalism, accountability, confidentiality, teamwork, and commitment to service quality.
Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
Ability to learn and use department-specific systems, reporting tools, and tracking applications; ability to operate standard office equipment.
Ability to hear and speak to communicate with employees and vendors; lift, push, and pull files up to 15 pounds; bend, stoop, and move within an office; sit for most of the day in front of a computer; and see a computer screen to read and type.
Supervisory experience is not required.

Nice To Haves

Experience using loan servicing systems, document tracking systems, imaging/workflow tools, core banking systems, or similar financial operations platforms.
Related degree or coursework in business, finance, accounting, banking, or a similar field.
Basic people-development capability, including willingness to share knowledge, assist peers, and support team learning.
Basic process-management capability, including ability to follow procedures, identify recurring issues, and support workflow consistency.

Responsibilities

Perform loan maintenance activities in accordance with established procedures, approval requirements, and loan policy expectations.
Review, monitor, and clear assigned loan exceptions, following up on missing, incomplete, or inaccurate information.
Track loan documentation and collateral items, communicate status updates, and take appropriate action to support timely completion.
Perform flood review support activities, including reviewing required documentation, monitoring tracking items, and escalating issues when needed.
Monitor insurance requirements and update loan systems or tracking tools to reflect current coverage information.
Monitor UCC-related items and assist with tracking, continuation, update, or follow-up activities in accordance with departmental procedures.
Prepare or assist with preparation of routine loan documents using approved templates, systems, and instructions.
Support funding activities and ensure required information is complete before processing or escalating.
Perform non-complex loan booking activities and assist with more detailed booking review items as assigned.
Support paid-in-full and lien-release activities by reviewing loan status, documentation requirements, and release tracking items.
Assist with adverse-action support activities in accordance with established procedures and regulatory timelines.
Research and respond to routine loan operations inquiries, resolving issues within assigned authority or escalating when appropriate.
Communicate with internal business partners regarding documentation, exceptions, booking status, research items, and servicing matters.
Identify trends, recurring issues, or process gaps and share observations with the manager or senior team members.
Follow workflows, checklists, controls, and quality standards consistently to support basic process management.
Provide informal guidance to less experienced team members on routine procedures, as appropriate.
Perform other duties as assigned.