Loan Operations Specialist II (Loan Booking)
About The Position
The Loan Operations Specialist II - Loan Servicing is a key resource within Loan Operations, primarily responsible for accurate and timely boarding of Commercial, Consumer, and Business Banking loans. The role oversees setup for new and renewed loans, ensuring loan terms, structures, collateral, interest calculations, system data, and supporting documentation are complete and accurate. It also supports complex servicing activities involving participation loans, SOFR-based products, disbursements, funding, and wire transactions. The position reviews documentation, identifies and resolves discrepancies before loans enter servicing systems, coordinates with internal partners, and performs quality control checks. It maintains records in accordance with regulatory, audit, and internal policy requirements and helps improve loan boarding accuracy, operational efficiency, and risk mitigation. To support business continuity, the role may provide backup coverage across a range of Loan Servicing functions.
Requirements
- High school diploma or GED.
- At least 3 years of banking experience and/or training in loan service, or an equivalent combination of education and experience.
- Proficiency in MS Word and Excel.
- Ability to use a 10-key calculator and computer keyboard by touch.
Nice To Haves
- Strong knowledge of general accounting principles.
Responsibilities
- Board new and renewed Commercial, Consumer, and Business Banking loans, accurately establishing loan terms, structures, collateral, interest calculations, and system data.
- Review loan documentation for completeness, accuracy, and consistency before boarding.
- Identify and resolve documentation, funding, and setup discrepancies before loans are activated in servicing systems.
- Coordinate with lenders, loan assistants, credit administration, and other internal partners to obtain missing information and facilitate timely boarding.
- Perform quality control reviews of boarded loans for compliance with internal procedures and regulatory requirements.
- Process and maintain SOFR-based loan accounts, rate changes, rollovers, and related servicing activities.
- Administer purchased and sold loan participations, including setup, maintenance, funding, and servicing.
- Process loan disbursements and funding transactions.
- Initiate and process outgoing wire transfers related to loan funding and servicing.
- Review and process incoming wire transfers, including proper application and reconciliation.
- Review Encompass and HELOC documentation before document upload and retention.
- Research, resolve, and communicate loan servicing exceptions and operational issues.
- Maintain accurate loan records and documentation in accordance with regulatory, audit, and internal policy requirements.
- Collaborate across departments to support efficient loan onboarding and servicing.
- Identify opportunities to improve loan boarding accuracy, operational efficiency, and risk mitigation.
- Provide backup support for loan and account maintenance, payment processing, loan and deposit reject research and resolution, payoff quote preparation, Sentinel approvals and document review, assignment spreadsheet maintenance, SBA servicing, GE/ReadyCap servicing, overpayment checks and shadow payment processing, loan close-downs, charge-off and nonaccrual processing, risk rating maintenance, and Other Real Estate servicing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
