Loan Operations Specialist
About The Position
The Loan Operations Specialist is responsible for the final step in closing a loan, disbursing funds, and subsequently servicing the loan. The role processes payments, advances, and payoffs; performs system maintenance; reviews reports and investigates unapplied or rejected funds; prepares cashier's checks for loan advances; monitors incoming wire mailboxes; and investigates and resolves open reconciliation items. The role also performs other tasks as required within Loan Services. Employees are expected to follow CIBC’s Code of Conduct and applicable policies, frameworks, guidelines, processes, and controls; act in accordance with the bank’s purpose and shared values; understand and follow its Risk Appetite Statements; complete required annual and business-specific training; and raise concerns through appropriate channels, including concerns about unfair outcomes or adverse market practices.
Requirements
- At least 1 year of similar loan service experience.
- Detail-oriented and organized.
- Strong computer skills.
- Working knowledge of IBS (Metavante) and ACBS loan systems, or comparable loan applications.
- Legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.
Responsibilities
- Complete the final step in the loan-closing process.
- Disburse loan funds and perform subsequent loan servicing.
- Process loan payments, advances, and payoffs.
- Perform system maintenance.
- Review reports and investigate unapplied or rejected funds.
- Prepare cashier's checks for loan advances.
- Monitor incoming wire mailboxes.
- Investigate and resolve open reconciliation items.
- Perform other tasks as required within Loan Services.
- Follow CIBC’s risk-management requirements, policies, controls, and Code of Conduct; complete required training; and escalate observed concerns through appropriate channels.
Benefits
- Medical, dental, and vision coverage
- Health Savings Account
- Life insurance, disability, and other insurance plans
- Paid time off, including sick leave, parental leave, and vacation
- Paid holidays
- 401(k)
- Potential participation in an incentive compensation plan, which may include a discretionary bonus
- Banking benefits
- Wellbeing support
- MomentMakers social recognition program
- Purpose Day, a paid day off dedicated to personal growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
