LOAN OPERATIONS SPECIALIST

SIGNATURE BANK OF ARKANSAS•Fayetteville, AR

2d•Onsite

About The Position

The Loan Operations Specialist handles a wide range of operational functions with critical time schedules and works within a small team to maintain loan files. Assigned duties must be completed accurately and proficiently. The role emphasizes prompt, courteous customer service in verbal and written communications and professional conduct aligned with the bank’s values. The position is non-exempt and hourly, based in the Fayetteville Operations office in Fayetteville, Arkansas, with no stated travel percentage. It reports to the Loan Operations Manager and has no supervisory responsibilities. Team members must comply with applicable laws, regulations, internal controls, and procedures. They are expected to communicate operational problems, policy violations, or illegal actions through appropriate channels and participate in required compliance training. The role includes responsibilities related to the Bank Secrecy Act, Anti-Money Laundering requirements, the USA PATRIOT Act, and financial recordkeeping regulations. The work is performed in a general office environment with usually moderate noise. Extended hours may be necessary, and occasional travel may be required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Physical requirements include sitting or standing for extended periods; sitting, standing, walking, stooping, and reaching; lifting up to 20 pounds; talking and hearing; using fine motor skills; and close vision and the ability to adjust focus.

Requirements

High school diploma or general education degree.
At least 1–2 years of banking experience.
Ability to communicate courteously and professionally in English, both orally and in writing.
Ability to perform the listed duties and responsibilities satisfactorily within a reasonable time frame.
Strong organizational skills and ability to handle multiple tasks simultaneously.
Good interpersonal communication skills to relate effectively to all levels of bank staff.
Ability to maintain strict confidentiality.
Strong computer skills, including use of necessary software applications and accurate data entry.
Ability to sit or stand for extended periods and perform a full range of body motion, including sitting, standing, walking, stooping, and reaching.
Ability to lift up to 20 pounds.
Ability to talk and hear, use fine motor skills, and perform close-vision tasks and adjust focus.

Nice To Haves

Previous loan operations experience.

Responsibilities

Provide prompt, courteous customer service in verbal and written communications.
Image, upload, and edit new loans and renewals.
Prepare and process documentation for in-house loans accurately.
Assign and remove technical exceptions on new loans and renewals.
Assist with loan maintenance, including payment and advance corrections, late fees, address changes, and lender changes.
Assist with requests such as VOMs, payoff quotes, wires, loan closings, address and lender changes, and batch approvals.
Assist customers and team members with loan inquiries and research.
Set up, review, and scan auto-transfers.
Pull paid loan files and process collateral releases.
Complete E-Oscar reporting.
Process and maintain participations.
Maintain Loan Control and Loans in Process general ledger accounts.
Maintain and process escrow payments and analysis.
Perform other tasks requested as they relate to the bank and its functions.
Comply with applicable laws, regulations, internal controls, and procedures; communicate operational problems and policy or legal violations; and participate in required compliance training.