Loan Operations Specialist

BANK OF LUXEMBURG•Luxemburg, WI

1d•$20 - $24•Onsite

About The Position

As a part-time employee of the Bank, the Loan Operations Specialist supports the company culture and mission to “Have a Positive Impact on People’s Lives.” The role uploads, edits, and services loan accounts and performs loan processing and servicing across consumer, commercial, real estate, and other loan types. It also supports customers, loan operations, and related compliance and audit work.

Requirements

Minimum of two years of banking experience.
Ability to work independently or as part of a team.
Problem-solving skills.
Excellent interpersonal and verbal communication skills.
Professional demeanor and appearance.
Ability to interact professionally with a wide variety of people and deal effectively with difficult customers and employees.
Willingness to assume responsibility and solve problems.
Ability to learn and use required technology.
Ability to maintain confidential and sensitive customer and employee data.
Strong attention to detail.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Upload new loans and renewals to the core system for consumer loans, lines of credit, commercial loans, purchased participations, and Bankers Health Group loans.
Process loan modifications and ensure documentation accurately and legally reflects intended changes.
Disburse commercial loan closing fees and invoices; add floor plans and guidance lines to the core system and ensure master notes remain within limits.
Process necessary transactions, communicate status to customers, and resolve issues.
Ensure loan documentation is accurate and complete throughout the loan lifecycle to meet bank and regulatory compliance standards.
Create loan maintenance or document tracking in the core system to address exceptions and findings.
Produce, file, and terminate collateral perfection documents, including UCC filings and continuations, DMV liens, and real estate recordings.
Track insurance requirements, UCC continuations, proof of collateral hold, final title policies, and other required items.
Build and maintain loan and collateral accounts in the core system, document repository, and third-party property tax vendor.
Edit new, renewed, and maintained commercial, consumer, and real estate loans in the core system.
Review final title work, mortgages, and assignments of leases and rents for accuracy; clear maintenance tracking and save documents to the repository.
Update the SBA portal with maturity dates for booked loans.
Process loan payments, payoffs, advances, and payment reversals; reconcile the loan-control general ledger daily and correct entries as needed.
Research and prepare payoff quotes for third-party requests.
Post monthly payments to floor plans and guidance lines, identify and resolve discrepancies, and communicate with customers as needed.
Monitor and process commercial construction draw disbursements from title companies.
Work with third-party financial institutions to maintain loan information and process payments and draw requests for sold and purchased participated loans.
Create and send rate-change notices to floor-plan customers when interest rates adjust.
Finalize paid loans by determining collateral to release, preparing collateral satisfactions, sending required PMI and secondary-market notifications, updating core-system collateral and customer settings, updating the document repository, removing documents from paper files, and sending paid letters to customers.
Process homeowner’s insurance escrow disbursements, ensure premiums are paid on time, perform loan maintenance and transactions, save documentation, send payments to insurance carriers, and investigate discrepancies, carrier changes, and missing premium notices.
Manage flood insurance requirements by monitoring tracking reports, verifying coverage, communicating with customers under flood regulations, processing core-system maintenance and transactions, saving documents, sending premium payments, and updating a shared spreadsheet with Compliance.
Monitor and reconcile exceptions in the tracking system.
Maintain the third-party property tax monitoring system, upload monthly paid-loan reports, and monitor and clear exceptions.
Review monthly credit-bureau reporting through TransUnion reports and resolve consumer credit-report disputes through the e-Oscar website.
Disburse property tax payments; obtain, compare, and verify tax-payment information from the vendor against the core system; prepare and send payments with detailed tax parcel listings to municipalities and customers; and maintain records in the core system and vendor system.
Support Loans and Operations by researching and answering customer inquiries about loan information.
Recommend procedure or policy updates related to regulatory compliance and identify process-improvement opportunities; maintain current procedures for job tasks.
Perform mass maintenance and cleanup projects in the core system.
Assist with audit requests, including reports, research, questionnaires, and responses, and make necessary changes.
Maintain the Loan Operations intranet page.
Submit annual tax reporting documents to the IRS for land contracts.
Monitor safe-keeping items and databases for interest-rate changes, and track and request system updates as rates change.