Loan Operations Residential Portfolio Manager - RJ Bank

Raymond James•Saint Petersburg, FL

1d•Hybrid

About The Position

Under general supervision, the Loan Operations Residential Portfolio Manager uses specialized knowledge and skills gained through education and/or work experience to manage a portfolio of residential loans and supervise others. The role applies credit and critical-thinking skills to amendments, modifications, and collateral releases for retail loans, and audits, books, analyzes, administers, and reconciles retail loans, including residential mortgages, home equity lines of credit, and securities-based lines of credit. The position follows established procedures while handling tasks that require evaluation and judgment. It involves regular contact with internal and external customers to obtain, clarify, or provide information and to identify, research, and resolve problems. The role also supports loan servicing, portfolio monitoring, default administration, customer inquiries, and staff development.

Requirements

General experience of 7 to 12 months.
Knowledge of fundamental accounting concepts, practices, and procedures.
Knowledge of multi-state retail loan servicing practices.
Basic credit underwriting skills.
Skill in reviewing and interpreting commercial and retail loan terms and documentation.
Ability to identify unusual transaction activity, interest accrual discrepancies, and regulatory discrepancies.
Ability to prepare spreadsheets and create formulas.
Skill in preparing retail loan documents.
Ability to operate standard office equipment and use required software applications to produce correspondence and electronic communications and maintain spreadsheets and databases.
Ability to plan, assign, monitor, review, evaluate, and supervise the work of others.
Ability to coach and mentor others, identify training needs, and develop subordinates.
Ability to identify and recommend changes to standard procedures when required by specific situations and circumstances.
Ability to identify and recommend solutions to routine loan accounting and loan servicing problems.
Ability to make routine decisions.
Ability to inspire enthusiasm and influence, motivate, and persuade others to achieve desired outcomes.
Ability to communicate effectively, orally and in writing, with all organizational levels.
Ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced, deadline-driven work environment.
Ability to make outbound and receive inbound calls on a recorded Automatic Call Distribution (ACD) telephone line.
Ability to provide a high level of customer service.

Responsibilities

Maintain loans in the servicing system according to established procedures.
Process amendments and modifications to retail loan accounts.
Handle escalations received by phone, email, or contact management system through resolution.
Perform loan servicing responsibilities related to the maintenance and monitoring of retail loans.
Establish parallel monitoring processes and controls as needed to ensure regulatory requirements are met.
Review financial statements, credit reports, and applicable ratios.
Prepare standard legal documents or review them for accuracy.
Monitor securities collateral adequacy and perform margin-call steps when necessary.
Monitor the bank portfolio and perform default administration or monitor default administration activity, including reporting.
Assist customers with inquiries, servicing requests, and problems.
Review and analyze real estate appraisals related to modifications and amendments.
Make recommendations to Credit Risk regarding modifications and collateral releases.
Perform supervisory activities, including identifying performance problems, seeking guidance on remedial action, reviewing performance, and participating in staff interviews and selection.
Coach and mentor subordinates, identify training needs, and recommend development programs.
Perform other duties and responsibilities as assigned.