Loan Operations Processor

Valley Bank of Kalispell•Kalispell, MT

About The Position

The Loan Operations Processor supports lending staff by processing construction draws and insurance payouts, balancing multiple general ledger accounts, and serving as a point of contact for customer inquiries. The role is part of the Lending department and reports to the Head of the Real Estate Department. The position involves customer service and administrative work, including answering phones, assisting walk-in customers, filing, and serving as a notary public. It requires daily computer use for six hours or more and work in a fast-paced, multitasked environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Commitment to providing exceptional customer service.
Knowledge of banking products and services.
Strong communication skills.
Ability to work independently.
Detail-oriented.
Good organizational and time-management skills.
Flexible and adaptable to a changing environment.
Computer knowledge in a Windows environment.
Basic knowledge of Microsoft Outlook, Excel, and Word.
Ability to talk, hear, stand, and use hands to grasp, manipulate, or feel objects.
Ability to walk frequently and occasionally sit, stoop, kneel, crouch or crawl, climb or balance, and reach with hands and arms.
Ability to lift, carry, move, or position items weighing up to 25 pounds as necessary.
Required vision abilities include close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Ability to work on a computer for six hours or more daily, viewing the screen and using the keyboard.
Ability to move about the branch to access file cabinets and office machinery.

Nice To Haves

Loan processing-related experience.

Responsibilities

Process construction draws and FBO account draws, collect W-9 information, handle 1099 reporting, produce lien waivers, and coordinate construction inspections.
Process insurance payouts from escrow accounts, update loan files with new insurance information, and update note ticklers.
Monitor and balance multiple general ledger accounts.
Prepare payoff quotes.
Review transaction exceptions and note exceptions.
Review coupon orders.
Prepare adverse actions.
Perform loan monitoring.
Balance private mortgage insurance (MGIC) monthly and send annual notices.
Review appraisals and certified market analyses.
Prepare morning reports.
Answer phones and assist walk-in customers.
Perform notary public duties.
File documents.
Process reconveyances.