Loan Operations Administrative Assistant

Austin Bank•Longview, TX

1d•Onsite

About The Position

The Loan Operations Administrative Assistant supports daily loan operations, customer inquiries, loan account maintenance, financial processing, compliance monitoring, and reporting. The role handles sensitive financial information and is expected to follow department and Bank policies, procedures, strategic objectives, and quality assurance standards while providing superior internal and external customer service. Physical attendance at the workplace is an inherent requirement. The position is performed in a typical office environment that is usually quiet, with frequent deadlines, interruptions, telephone and email activity, and extended computer use.

Requirements

High school diploma and 3–5 years of banking experience, or equivalent.
Ability to read and interpret promissory notes and other financial and professional documents.
Ability to write routine reports and professional correspondence.
Ability to present information effectively in one-on-one and small-group situations and respond effectively to questions.
Ability to perform arithmetic with whole numbers, common fractions, and decimals, and calculate simple mathematical equations as applicable.
Proficiency operating a personal computer and using Microsoft Word, Excel, spreadsheets, and Bank systems software.
Ability to apply commonsense understanding to written or oral instructions and deal with problems involving several concrete variables in standardized situations.
Ability to meet the physical and communication demands of an office role, including seeing, hearing, and speaking clearly and distinctly, and working at a computer for extended periods.
Ability to attend the workplace physically.

Responsibilities

Answer phone calls, resolve operational problems, and respond to inquiries relating to loan operations.
Review daily operational reports to ensure core data entry is accurate.
Process daily non-posted loan items to prevent exceptions.
Maintain loan accounts as requested and update core rate specifications within established Bank guidelines.
Reconcile loan-related general ledger accounts on a scheduled basis.
Pay billings for lending-related vendors and process payments for premium insurance products, including GAP, Credit Life, and Disability.
Process loan charge-offs, recoveries, and participation payments.
Review and enter deferred interest and fees into the core banking system when required.
Review Secondary Market documentation and process corresponding Gain on Sale accounting entries.
Review and monitor Military Lending Act (MLA) and Servicemembers Civil Relief Act (SCRA) loan accounts as required.
Review and monitor loan payment extensions for policy compliance.
Report on Small Business Administration (SBA) loans and submit servicing payments accordingly.
Respond to credit bureau disputes and review formal credit denials.
Review and prepare loan information and documentation in response to subpoenas.
Prepare monthly board reports, operational reports, and monthly Lender Commissions reports.
Handle highly confidential and sensitive financial information with discretion and maintain confidentiality.
Follow established department and Bank policies, procedures, strategic objectives, and quality assurance standards.
Report to work regularly, reliably, and promptly.
Provide superior internal and external customer service in alignment with the Bank's brand.