Loan Operations Administrative Assistant

Austin Bank•Longview, TX

5d•Onsite

About The Position

The Loan Operations Administrative Assistant supports daily loan operations by responding to customer inquiries, maintaining loan account and core system data, processing transactions and payments, reconciling accounts, monitoring regulatory and policy compliance, and preparing operational and management reports. The position handles sensitive financial information confidentially and provides service to internal and external customers in accordance with the Bank’s standards. The role requires physical attendance at the workplace and involves working in a typically quiet office environment. Physical requirements are modest and include clear sight, hearing, and speech, as well as extended computer use. The work also involves deadlines, frequent interruptions, telephone and email activity, and substantial reasoning, reading, writing, and speaking.

Requirements

High school diploma and 3–5 years of banking experience, or equivalent.
Ability to read and interpret promissory notes and other financial and professional documents.
Ability to write routine reports and professional correspondence.
Ability to present information effectively in one-on-one and small-group situations and respond effectively to questions.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and calculate simple equations as applicable.
Proficiency operating a personal computer and using Microsoft Word, Excel, spreadsheets, and Bank systems software.
Ability to follow written or oral instructions and address problems involving several concrete variables in standardized situations.
Ability to attend the workplace physically.
Ability to see, hear, and speak clearly and distinctly, and to work at a computer for extended periods.
Ability to meet deadlines and manage frequent interruptions and telephone and email activity.

Responsibilities

Answer phone calls, resolve operational problems, and respond to inquiries related to loan operations.
Review daily operational reports to ensure core data entry is accurate.
Process daily non-posted loan items to prevent exceptions.
Maintain loan accounts as requested and update core rate specifications within established bank guidelines.
Reconcile loan-related general ledger accounts on a scheduled basis.
Pay billings for lending-related vendors and process payments for premium insurance products, including GAP, Credit Life, and Disability.
Process loan charge-offs, recoveries, and participation payments.
Review and enter deferred interest and fees into the core banking system when required.
Review Secondary Market documentation and process related Gain on Sale accounting entries.
Review and monitor loan accounts subject to the Military Lending Act (MLA) and Servicemembers Civil Relief Act (SCRA), as required.
Review and monitor loan payment extensions for policy compliance.
Report on Small Business Administration (SBA) loans and submit servicing payments accordingly.
Respond to credit bureau disputes and review formal credit denials.
Review and prepare loan information and documentation in response to subpoenas.
Prepare monthly board reports, operational reports, and Lender Commissions reports.
Handle highly confidential and sensitive financial information with discretion and maintain confidentiality.
Follow department and Bank policies, procedures, strategic objectives, and quality assurance standards.
Report to work regularly, reliably, and promptly.
Provide superior internal and external customer service consistent with the Bank’s brand.