Commercial Loan Administrative Assistant

Farmers Logo 2022•Orrville, OH

About The Position

Under the supervision of the Reporting Managers, the Commercial Loan Administrative Assistant supports Relationship Managers throughout the commercial relationship management process. This includes assisting with new loan originations and renewals, portfolio administration, customer service, product and service delivery, and resolution of issues with internal departments and partners. The role also supports loan documentation, reporting, account maintenance, and department operations. Regular, predictable attendance is an essential requirement.

Requirements

High school diploma or General Education Development (GED).
Minimum of three years of administrative support experience in a lending department.
Knowledge of Word, Excel, Internet navigation and research, and Outlook.
Ability to communicate clearly and effectively, both verbally and in writing.
NMLS certification may be required or obtained upon hire.

Nice To Haves

Experience with commercial lending concepts and loan documentation is preferred.

Responsibilities

Prepare proposals and commitment letters.
Assist with scheduling appointments and maintaining calendars as requested.
Prepare loan documents using Laser Pro Software or coordinate preparation with outside legal counsel.
File signed documents, including mortgages and UCC filings, process appropriate disbursement requests, and forward completed loan packages to Commercial Loan Servicing for system booking.
Follow up on document and financial exceptions as needed.
Assist with month-end reporting as requested.
Monitor delinquencies and notify the Reporting Manager of accounts expected to be 30 days or longer delinquent at month-end.
Monitor daily NSF items.
Assist with loan portfolio reviews.
Assist with delinquency collection, matured loans, and other account maintenance.
Respond to and resolve customer and branch service issues involving loans or deposits by researching issues and working with appropriate Bank areas.
Participate in client calls as appropriate.
Order departmental supplies and support office equipment.
Coordinate ordering appraisals, title work, flood searches, and other tasks as needed.
Monitor the loan maturity forecast report daily.
Complete mandatory and elective training, including Bank Secrecy Act (BSA) and anti-money laundering procedures.
Maintain compliance with applicable rules and regulations.