Loan Officer

Advia Credit Union•Kalamazoo, MI

4d•Onsite

About The Position

The Loan Officer proactively identifies financial solutions for credit union members through in-person interactions and phone calls. The role involves recommending products and services that can save members money and time, earn them money, add convenience, or provide peace of mind, while delivering outstanding service in line with Advia’s core values: Act with Integrity, Drive Progress, Build & Strengthen Relationships, and Keep People at the Core. Loan Officers interview existing and potential members, explain services and policies, assess financial needs, and provide lending solutions. They also build and manage member relationships and a business pipeline, perform new-account functions, and help members enroll in electronic services. The position is on-site and full-time, with an hourly entry salary range of $20.48–$24.57 and an opportunity to earn incentives based on individual performance. Advia offers a bilingual premium for employees who regularly use their language skills to assist members; proficiency testing is required, with a specific need for Spanish.

Requirements

Strong interpersonal skills.
Courtesy and tact in personal contact with members and others inside and outside the organization.
Spanish-language proficiency is specifically needed for the bilingual premium, and proficiency testing is required.

Nice To Haves

Experience working in an environment with individual and team goals.

Responsibilities

Interview existing and potential members in person and by phone, and explain specific services, products, and policies.
Identify members’ needs and actively cross-sell credit union services and products in an appropriate, professional manner, including meeting outbound call expectations for CRM and other call-list leads.
Counsel members on money management and financial matters, including communicating loan denials, explaining decisions, and providing direction for future consideration.
Perform timely and accurate lending functions and offer lending solutions of all varieties, including HELOC and business lending.
Build and maintain a book of business to improve present, past, and future member relationships.
Proactively build and manage a pipeline that supports members’ financial well-being.
Perform new-account functions, explain account and ownership options, and obtain required information and documentation.
Cross-sell electronic services and assist members with enrollment and understanding the e-statement process.
Ensure the credit union’s quality and professional reputation is projected and maintained.
Stay informed about policy and procedure updates and local and national banking and lending trends.