Loan Officer

SHELL FEDERAL CREDIT UNION•Deer Park, TX

1d•Onsite

About The Position

The Loan Officer provides exceptional member service in response to member needs and requests. This role assists members and potential members with financial service needs, explains products and services, offers solutions, and directs members to appropriate team members when further assistance is needed. The Loan Officer interviews members, originates and processes loan applications, follows up with applicants, communicates final loan decisions, and prepares, reviews, or follows up on required loan documents for completeness, compliance, and accuracy before submission to Underwriters. The position supports members through in-person service and by phone, text, email, Live Chat, and video. It requires knowledge of Credit Union products and services, cross-selling based on member needs, protecting confidential information, and helping with branch operations and problem-solving. Employees must follow applicable rules and regulations, including the Bank Secrecy Act, and complete required annual training. This is a full-time position in Deer Park, Texas. The schedule includes Monday through Friday, 10:00 a.m. to 7:00 p.m., and rotating Saturdays, 9:00 a.m. to 5:00 p.m. The employee must also be flexible to work a Monday-through-Friday, 1:00 p.m. to 10:00 p.m. shift as needed, and work 40 hours per week plus overtime as needed.

Requirements

High school diploma or GED.
One to two years of similar or related experience is preferred.
Knowledge of credit union products and services.
Welcoming and helpful demeanor.
Professional verbal communication skills.
Ability to work with extensive personal contact with others, including interactions that are personal and sensitive in nature.
Ability to work in an open-concept workspace or environment.
Must be able and willing to work 40 hours per week plus overtime as needed.
Must be able to work rotating opening, closing, and Saturday schedules as needed.
Ability to maintain confidentiality and security of member information.

Responsibilities

Meet Shell FCU Service Commitments, Employee Creed, and Service Distinctions.
Maintain knowledge of and comply with applicable rules and regulations within the scope of duties, including the Bank Secrecy Act, and complete annual training as instructed or scheduled.
Perform duties in compliance with SFCU policies, procedures, philosophy, and performance standards.
Provide friendly, professional, and personal service to members.
Assist members and potential members with financial service needs; explain products and services, offer solutions, respond to problems, and direct members to appropriate team members when needed.
Maintain knowledge of Credit Union products and services.
Assist members with service needs such as change of address, digital banking, and statement requests.
Maintain confidentiality and security of member and Credit Union information.
Cross-sell Credit Union products and services based on member needs.
Answer and greet incoming Credit Union calls professionally and courteously.
Assist members by phone, text, email, Live Chat, and video.
Interview members, originate and process loan applications, and provide appropriate application follow-up and final loan decisions.
Prepare, review, and follow up on loan documents for completeness, compliance, and accuracy before submission to Underwriters.
Take initiative in problem-solving and troubleshooting and support all areas of the branch as needed.
Meet or exceed personal and branch goals.
Assist the team with daily responsibilities, including opening and closing procedures.
Perform additional duties as assigned.