LO Assistant

Fairway Independent Mortgage Corporation•West St. Paul, MN

11d•Onsite

About The Position

Fairway Home Mortgage is seeking a Loan Officer Assistant to join its West Saint Paul, Minnesota team. This is an in-office position providing administrative, operational, and customer service support throughout the mortgage loan process. The role works with Loan Officers, customers, real estate professionals, and internal teams to help ensure loan files are complete and accurate and progress efficiently toward closing. It also supports branch marketing and social media efforts to increase local visibility and outreach. The assistant prepares and reviews loan packages, follows up on documentation and outstanding conditions, assists with loan-process requirements, uses Automated Underwriting Systems to pre-qualify customers, coordinates with parties involved in the loan process, and schedules closings. The role responds to customer inquiries and communicates loan status to customers and business partners. General duties include maintaining databases and records, staying informed about mortgage products and industry developments, and handling administrative communications, scheduling, and document management.

Requirements

At least 1 year of related experience.
At least 1 year of mortgage lending or related sales experience.
Knowledge and understanding of mortgage lending processes, procedures, and regulations.
Knowledge of Encompass or a similar loan origination system.
Knowledge of Conventional, FHA, USDA, and VA loan programs.
Knowledge of mortgage terminology, including escrow, taxes, closing documents, and insurance.
Strong organizational, communication, and customer service skills.
Ability to manage multiple priorities and maintain attention to detail.

Nice To Haves

Experience with or knowledge of marketing and social media.

Responsibilities

Collect required customer documentation and information to prepare loan packages.
Review loan files for completeness and accuracy.
Follow up on missing documentation and outstanding loan conditions.
Assist with escrow accounts, inspections, appraisals, and insurance requirements.
Pre-qualify customers using Automated Underwriting Systems (AUS).
Collaborate with processors, escrow officers, and other parties to facilitate closings.
Coordinate and schedule loan closings.
Respond to general customer inquiries about loan products, policies, and procedures.
Communicate with customers, real estate agents, and title companies about loan status and progress.
Provide timely, professional support throughout the loan process.
Assist with branch marketing initiatives, including email, direct mail, social media, and other outreach.
Support development and coordination of social media content and marketing activities.
Help increase awareness and visibility of the branch in the local community.
Provide general administrative support for branch marketing and outreach.
Maintain Loan Officer databases, records, and documentation.
Stay informed about market trends, industry developments, and available loan products.
Perform administrative functions, including email correspondence, phone communication, scheduling, and document management.