Loan Accounting Specialist

Reprise Financial • ,

19d • $22 - $24 • Onsite

About The Position

The Loan Accounting Specialist supports several functions within the Loan Accounting Department, including processing monetary and non-monetary transactions on customer loans accurately and in a timely manner. The role follows best practices to minimize risk and potential losses. It is office-based in Irving, Texas, and supports customer and internal inquiries, account research, transaction processing, and departmental operations.

Requirements

• At least 1–2 years of experience in financial services or a similar industry.
• Ability to demonstrate analytical capabilities.
• Excellent communication, organizational, and problem-solving skills.
• Basic knowledge of PC applications, including Microsoft Office.
• Intermediate operational experience with Microsoft Excel.
• Experience handling multiple concurrent tasks while meeting rigorous deadlines.
• Clear and professional verbal communication skills.
• Extremely strong customer service skills.
• Ability to work effectively with all levels of management and personnel, verbally and in writing.
• Ability to maintain confidentiality and a professional demeanor with internal and external customers.
• Ability to work as a team player in a fast-paced environment.

Nice To Haves

• Two years of system knowledge working with Shaw Retail.

Responsibilities

• Research, process, and post incoming payments from customers or third parties.
• Apply the appropriate treatment to reverse and reapply cash and non-cash adjustments according to departmental business rules.
• Prepare daily monetary upload transactions through batch-cycle entries while maintaining records, files, and controls.
• Provide external customers with supporting documentation upon request, including payment histories, contract copies, payoff quotes, and paid-in-full letters.
• Evaluate bank returns and process NSF items, stop payments, and closed accounts.
• Research and resolve payment disputes involving missing, misapplied, or unauthorized payments and overpayments.
• Update systems with appropriate documentation for research, tracking, reconciliation, and repository purposes.
• Review customer-related refunds for accurate accounting and compliance with policies and procedures.
• Communicate with management and provide explanations and recommendations to reduce redundancies, streamline processes, and improve operational efficiency.
• Respond efficiently and adequately to customer and internal department inquiries within SLAs.
• Promote a cooperative and productive work environment.
• Provide support to other departments as needed.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Contributions to a Health Savings Account (HSA).
• Access to an Employee Assistance Program (EAP).
• 401(k) program with a Safe Harbor Match: 100% of the first 3% and 50% of the next 2%.
• Accrued time off, company holidays, sick time, and three floating holidays.
• 12 weeks of paid parental leave.
• Market-driven salary and variable annual bonus opportunities based on company and individual performance.
• Technology package to support productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed