Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc. • Worcester, MA

6d • $17 - $17

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout and fulfillment; and preparing orders accurately. The role uses store technology and power equipment safely, maintains merchandise availability, collects carts, and keeps work areas and the parking lot clean, organized, and safe. Associates communicate product and program information, follow safety procedures, and report hazards and security concerns.

Loader duties may include supporting Pro customers from arrival through order completion, assisting with loading and staging large or complex orders, and maintaining the Pro loading area. In the Garden Center, the associate assists customers with loading, supports accurate and safe completion of large orders, and coordinates order staging with the Garden Center Department Supervisor.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

• High school diploma or GED.
• At least 6 months of retail experience.
• At least 6 months of experience as a Loader at a home improvement or hardware retailer.
• At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

• Provide customer service in accordance with Lowe’s policies, procedures, and programs.
• Help customers locate, select, carry, and load merchandise and respond to customer and associate questions.
• Support checkout, fulfillment, and customer assistance throughout the store.
• Pull, stage, and prepare customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Down stock and replenish merchandise to maintain in-stock conditions.
• Support large-order fulfillment while maintaining product quality and accuracy.
• Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
• Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operate applicable store equipment, such as a Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, or compactor baler.
• Communicate merchandise, product, application, warranty, and Lowe’s program information and provide project guidance when needed.
• Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
• Perform additional duties as assigned.
• For Pro loading duties, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
• Remain visible and available in the Pro loading area, including under the Pro canopy, respond promptly to loading requests, and help ensure efficient service for large or complex orders.
• Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
• Maintain Pro Standards in the parking lot and under the Pro canopy.
• Complete required power equipment and spotter training and load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs.
• Ensure orders are loaded accurately while maintaining product quality and safety standards.
• In the Garden Center, assist customers and associates with loading products and completing orders, and remain available throughout the loading area.
• Support completion of large, high-quality Garden Center orders while maintaining product accuracy and safety.
• Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program, including work/life services and no-cost counseling
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Associate discount and broad discount platform
• Depending on eligibility, annual bonuses, Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
• Learning and development opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed