Full Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Vancouver, WA

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout, fulfillment, and customer assistance; and accurately pulling, staging, and preparing customer and contractor orders. The role uses store technology and power equipment safely to move, stage, and load merchandise, replenishes merchandise as needed, collects carts, and maintains clean, organized, and safe work areas inside the store and in the parking lot. The associate follows Lowe’s safety policies, reports safety hazards, theft, and security concerns, and communicates product, stock, special-order, warranty, and program information to customers. Depending on the specific role and department, responsibilities may include supporting Pro customers from arrival through order completion, building relationships with repeat customers, helping with Pro Rewards and Pro Credit enrollment, and maintaining standards in the Pro loading area. In the Garden Center, the associate supports customer loading and order completion and coordinates with the Garden Center Department Supervisor to ensure orders are staged for pickup. The position requires safe vehicle-loading practices and completion of required power-equipment and spotter training. Lowe’s describes itself as a home improvement company employing approximately 300,000 associates and operating more than 1,750 home improvement stores, 540 branches, and 120 distribution centers. It supports communities through programs focused on safe and affordable housing, community spaces, skilled-trade development, and disaster relief.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting products, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department, which may include a Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, or compactor baler.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro Loader roles, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and order fulfillment.
For Pro Loader roles, remain visible and available in the Pro loading area, including under the Pro canopy; respond quickly to loading requests and support efficient service for large or complex orders.
For Pro Loader roles, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro Loader roles, maintain Pro Standards in the parking lot and under the Pro canopy.
For Pro and Garden Center Loader roles, complete required power-equipment and spotter training and load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs.
For Garden Center Loader roles, assist customers and associates with loading products and completing orders, remain available throughout the loading area, and support large, accurate orders while maintaining product quality and safety.
For Garden Center Loader roles, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and a broad discount platform.
Potential discretionary benefits based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.