Full Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Cookeville, TN

5d•Onsite

About The Position

The Loader/Cart Associate supports customer service, order fulfillment, and store operations by helping customers locate, select, carry, and load merchandise. The role pulls, stages, and prepares customer and contractor orders; supports checkout and fulfillment needs; uses store technology and power equipment safely; replenishes merchandise; collects carts; and helps keep the store and parking lot clean, organized, and safe. The associate communicates product, stock, special-order, warranty, and program information, provides project guidance when needed, and reports safety, theft, and security concerns to management or Asset Protection. Additional duties may be assigned. For Pro-specific Loader duties, the associate supports Pro customer relationships from arrival through order completion, engages customers, and remains available in the Pro loading area. The role responds promptly to loading requests, assists with large or complex orders, supports MyLowe’s Pro Rewards and Pro Credit enrollment, maintains Pro standards in the parking lot and under the Pro canopy, and loads vehicles accurately and safely. For Garden Center-specific Loader duties, the associate assists customers and associates with loading and order completion, remains available throughout the Garden Center loading area, helps complete large orders accurately and safely, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. Required power equipment and spotter training supports safe loading practices.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material into or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Assist customers with locating, selecting, carrying, and loading merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro loading, support Pro customer relationships from arrival through order completion and proactively engage customers while assisting with loading, staging, and fulfillment.
Remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests, including large or complex orders.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training and load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs.
For Garden Center loading, assist customers and associates with loading and order completion and remain available throughout the Garden Center loading area.
Support large, high-quality Garden Center orders while maintaining product accuracy and safety.
Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.