Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc.•Chesapeake, VA

6d•$15 - $16

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout, fulfillment, and customer assistance; and preparing customer and contractor orders. The role uses store technology and power equipment safely, replenishes merchandise, supports large-order fulfillment, collects carts, and maintains clean, organized, and safe work areas indoors and in the parking lot. Associates communicate product and program information, report safety or security concerns, follow Lowe’s safety procedures, and perform additional duties as assigned. For Pro-focused Loader duties, the associate supports Pro customer relationships from arrival through order completion, assists with loading and staging, remains available in the Pro loading area, and helps maintain Pro Standards in the parking lot and under the Pro canopy. The role includes responding to loading requests, supporting repeat customer relationships and enrollment in MyLowe’s Pro Rewards and Pro Credit offerings, and completing required power-equipment and spotter training. For Garden Center Loader duties, the associate assists customers and associates with loading and order completion, remains available in the loading area, completes required power-equipment and spotter training, and helps fulfill large orders accurately and safely. The associate also partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Down stock and replenish merchandise to maintain in-stock conditions.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department, including equipment such as Zebra phones, telephones, paging systems, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro Loader duties, support Pro customer relationships from arrival through order completion and proactively engage customers while loading, staging, and fulfilling orders.
For Pro Loader duties, remain visible and available in the Pro loading area, including under the Pro canopy, respond quickly to loading requests, and support efficient service for large or complex orders.
For Pro Loader duties, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro Loader duties, maintain Pro Standards in the parking lot and under the Pro canopy.
For Pro Loader duties, complete required power-equipment and spotter training and load vehicles using appropriate techniques for order size, weight, and fulfillment needs.
For Garden Center Loader duties, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
For Garden Center Loader duties, complete required power-equipment and spotter training and load vehicles using appropriate techniques for order size, weight, and fulfillment needs.
For Garden Center Loader duties, support large, high-quality orders while maintaining product accuracy and safety, and partner with the Garden Center Department Supervisor to stage orders for pickup.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, may include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.
Wellness programs.