Full Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Seekonk, MA

About The Position

The Loader/Cart Associate provides customer service and assists with locating, selecting, carrying, staging, and loading merchandise. The role supports checkout, fulfillment, and customer assistance throughout the store; helps maintain in-stock conditions; uses store technology and power equipment safely; collects carts; and keeps work areas inside the store and in the parking lot clean, organized, and safe. Associates communicate product, stock, special-order, warranty, and program information and follow Lowe’s safety policies and procedures. For the Pro-focused Loader responsibilities, the associate supports Pro customer relationships from arrival through order completion, responds to loading requests, stages and loads orders accurately, and helps maintain standards in the Pro loading area and under the Pro canopy. The role also supports MyLowe’s Pro Rewards and Pro Credit enrollment and requires applicable power-equipment and spotter training. For Garden Center Loader responsibilities, the associate assists customers and associates with loading and orders, remains available in the Garden Center loading area, supports accurate completion of large orders, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials into or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Assist customers with locating, selecting, carrying, and loading merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
Communicate stock, special-order, product feature, application, warranty, and Lowe’s program information; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro Loader duties, support Pro customer relationships from arrival through order completion and proactively engage customers while assisting with loading, staging, and fulfillment.
Remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to customer loading requests.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power-equipment and spotter training and load customer vehicles using proper techniques for the order’s size, weight, and fulfillment needs.
For Garden Center Loader duties, assist customers and associates with loading products and completing orders, and remain visible and available throughout the Garden Center loading area.
Support accurate, high-quality large orders while maintaining product accuracy and safety, and partner with the Garden Center Department Supervisor to stage orders for pickup.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.