Part Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Decatur, TX

2d•Onsite

About The Position

The Loader/Cart Associate provides customer service and supports loading, order fulfillment, checkout, and customer assistance throughout the store. The role helps customers locate, select, carry, and load merchandise; pulls, stages, and prepares customer and contractor orders; replenishes merchandise; collects carts; and maintains clean, organized, and safe work areas inside the store and in the parking lot. The associate uses store technology and power equipment safely, follows Lowe’s safety policies and procedures, and reports safety hazards, theft, or security concerns to management or Asset Protection. Additional duties may be assigned. For Pro-related Loader duties, the associate supports Pro customer relationships from arrival through order completion, remains available in the Pro loading area, responds promptly to loading requests, helps fulfill large or complex orders, and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings. The associate maintains Pro Standards in the parking lot and under the Pro canopy, completes required power equipment and spotter training, and loads vehicles accurately and safely. For Garden Center Loader duties, the associate helps customers and associates load products and complete orders, remains available in the Garden Center loading area, completes required power equipment and spotter training, and supports large, accurate orders. The associate partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Assist customers with locating, selecting, carrying, and loading merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and accurately prepare customer and contractor orders.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department, such as a Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, or compacter baler.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Support Pro customer relationships from arrival through order completion and proactively engage Pro customers while helping with loading, staging, and order fulfillment.
Remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to customer loading requests.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Load customer vehicles using appropriate techniques based on order size, weight, and fulfillment needs; ensure orders are loaded accurately and safely while maintaining product quality.
Assist customers and associates with loading products and completing orders in the Garden Center; remain visible and available in its loading area.
Support the completion of large, high-quality Garden Center orders while maintaining product accuracy and safety.
Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
Perform additional duties as assigned.