Part Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Mebane, NC

2d•Onsite

About The Position

The Loader/Cart Associate supports customer service, order fulfillment, merchandise handling, and safe, orderly store and parking lot operations. The associate helps customers locate, select, carry, and load merchandise; responds to customer and associate questions; and supports checkout, fulfillment, and other customer assistance needs throughout the store. Responsibilities include pulling, staging, and preparing orders; safely using store equipment and technology; replenishing merchandise; collecting carts; and reporting safety hazards, theft, and security concerns. Associates communicate product, stock, special order, warranty, and program information and follow Lowe’s safety policies and procedures. Depending on the assigned role, additional responsibilities may apply in the Pro or Garden Center area. Pro loaders support Pro customer relationships, respond to loading requests, maintain visibility in the Pro loading area, and help customers with order fulfillment and Pro offerings. Garden Center loaders assist customers and associates with loading and order completion, remain available in the loading area, and work with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. Both roles require safe loading practices and accurate handling of merchandise.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Down stock and replenish merchandise as needed to maintain in-stock conditions.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate stock, special order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro Loader roles, support Pro customer relationships from arrival through order completion and proactively engage Pro customers while loading, staging, and fulfilling orders.
For Pro Loader roles, remain visible and available in the Pro loading area, including under the Pro canopy; respond quickly to loading requests and support large or complex orders.
For Pro Loader roles, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro Loader roles, maintain Pro Standards in the parking lot and under the Pro canopy.
For Pro Loader and Garden Center Loader roles, complete required power equipment and spotter training and load vehicles using techniques appropriate to order size, weight, and fulfillment needs.
For Garden Center Loader roles, assist customers and associates with loading products and completing orders, remain available in the Garden Center loading area, and support accurate, high-quality order completion.
For Garden Center Loader roles, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.