Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc.•Sandusky, OH

15h

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout and fulfillment; preparing orders; and answering questions. The role uses store technology and power equipment to move, stage, and load merchandise safely, maintains in-stock conditions, collects carts, and keeps work areas clean and safe. Associates follow Lowe’s safety policies and report hazards, theft, and security concerns to management or Asset Protection. Depending on the assigned role and department, the associate may operate equipment such as a Zebra phone, telephone, paging system, copier, computer, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutter, or compactor baler. The associate also communicates product, stock, special-order, warranty, and Lowe’s program information and provides project guidance when needed. For Pro assignments, the role supports Pro customer relationships from arrival through order completion, remains available in the Pro loading area, assists with large or complex orders, and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings. For Garden Center assignments, the role assists with customer loading and orders, keeps orders staged for pickup in partnership with the Garden Center Department Supervisor, and maintains accuracy and safety. Loader duties include completing required power-equipment and spotter training and loading vehicles using techniques appropriate to the order.

Requirements

Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
Six months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
Six months of retail experience.
Six months of experience as a Loader at a home improvement or hardware retailer.
Six months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
Six months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Down stock and replenish merchandise to maintain in-stock conditions.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro assignments, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
For Pro assignments, remain visible and available in the Pro loading area, including under the Pro canopy, and respond promptly to loading requests, including large or complex orders.
For Pro assignments, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro assignments, maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power-equipment and spotter training and load customer vehicles using appropriate techniques while maintaining order accuracy, product quality, and safety.
For Garden Center assignments, assist customers and associates with loading products and completing orders, and remain available in the Garden Center loading area.
For Garden Center assignments, support large, high-quality orders and partner with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.