LOA Program Manager

Sequoia

About The Position

The Leave of Absence Program Manager is responsible for coordinating all aspects of the leave of absence (LOA) program offering at Sequoia One PEO. This role involves partnering with the Client Compliance team to ensure compliance with federal and state laws, creating and updating reference materials, coordinating various types of leave (medical, family, military, personal), and managing the daily operations of the leave intake, processing, and case management. The Program Manager will also serve as a subject matter expert, a secondary point of contact for clients regarding leave requests, and will coordinate with internal departments like HRBP and Payroll to ensure accurate processing. Additionally, the role includes generating reports, analyzing leave data for process improvements, and conducting training on leave policies and procedures. The individual will also attend training sessions to stay updated on HR and leave administration practices and study applicable rules and regulations.

Requirements

Bachelor's Degree Required.
5-7 years of professional experience with Leave Administration, Payroll, HR, and Compliance.
Superior working knowledge of federal and state leave laws such as FMLA and ADA.
Proficient in HRIS and leave management systems.
Excellent organization and time management skills with the ability to prioritize and manage multiple tasks simultaneously with strong attention to detail.
Effective communication and people skills, with the ability to communicate complex information to clients and internal team members.
Proven interpersonal skills to exhibit empathy, understanding, tact, cooperation, concern, and politeness to work with an array of people and situations.
Solutions-oriented collaborator.
Detail and process oriented.
Ability to understand client needs and deliver results under tight deadlines.
Superior analytical & problem-solving skills.
Proficient in Microsoft Office Suite and similar software

Responsibilities

Partner with the Client Compliance team to stay up to date on changing federal and state laws and regulations, and ensure LOA program at Sequoia One PEO is compliant
Create and update reference materials for LOA team, client contacts and impacted employees
Coordinate all types of leave, including medical, family, military, and personal leave with coordination of disability and family leave benefits and client top off pay supplements
Participates in daily operations to ensure effective leave intake, processing, and case management of claims; manages case queue, responds, and forwards requests/inquiries to appropriate parties
Serve as a secondary [to LOA Specialist] point of contact for client contacts regarding leave requests and providing guidance and support throughout the LOA process
Serve as a subject matter expert for day-to-day LOA-related matters for both internal and external clients
Coordinate with HRBP, Payroll and other relevant departments to ensure accurate and timely processing of leaves.
Generate reports and analyze leave data to identify trends, patterns, and areas for process improvement
Create and conduct training on leave policies, changing regulations, processes, procedures, and best practices
Attends training sessions to learn concepts, principles, practices, and applications of human resources and leave administration work
Studies applicable rules and regulations, and receives instruction in the interpretation and application of appropriate laws, rules, regulations, and procedures
Performs other related duties as assigned