Raley's Manager, LOA & Accommodations
About The Position
The Raley’s Companies is a private, family-owned, and purpose-driven retail company headquartered in West Sacramento, CA. Since our founding in 1935, our store operations have grown to include more than 235 locations across four states and four Tribal Nations under eight well-known banners: Raley’s, Bel Air, Nob Hill Foods, Raley’s O-N-E Market, Bashas’, Food City, AJ’s Fine Foods and Bashas’ Diné Market. In addition, The Raley’s Companies bridges the divide between the physical and digital retail experiences through the operation of Fieldera and FieldTRUE. Built on a higher purpose, the organization and our over 21,000 employees are committed to quality offerings, exceptional service and doing right by our team members, communities, and planet. Today, the Raley’s, Bel Air Markets, Nob Hill Foods and Raley’s O-N-E Market banners carry on Tom’s legacy of innovation by serving as more than grocery stores. Our purpose of changing the way the world eats, one plate at a time, has made Raley’s a trusted source for nutrition and wellness. We strive to enhance transparency and education in the food system to help customers make more informed, healthy food choices. We also serve as the destination for the best fresh products, affordable offerings, and personalized service. As our Manager of Leave of Absence & Accommodations, you will lead the administration and continuous improvement of leave of absence, ADA accommodations, and return-to-work programs. This role combines leadership and hands-on support, ensuring compliance, operational excellence, and a positive team member experience while partnering closely with HR, Legal, Payroll, and business leaders.
Requirements
- Bachelor’s degree in Business, Human Resources, or related field
- Five (5+) years of progressive experience in leave administration, disability management, or accommodations
- Prior leadership or supervisory experience preferred or equivalent combination of education and experience
- Leave of absence and ADA accommodation laws, policies, and practices
- Federal, state, and local leave regulations and compliance requirements
- Interactive process administration and disability management practices
- Ability to interpret and apply regulations, policies, and plan documents
- Ability to explain complex issues in a clear and understandable manner
- Ability to build collaborative relationships across all levels of the organization
- Ability to adapt to changing priorities and business needs
- Strong customer service and responsiveness to team member inquiries
- Excellent verbal and written communication skills
- Strong organizational, analytical, and problem-solving skills
- Ability to maintain confidentiality of sensitive information
- Commitment to a culture of respect, inclusion, and collaboration
Nice To Haves
- PHR and/or CLMS certification preferred
Responsibilities
- Oversee leave of absence programs, including FMLA, ADA, disability, personal leave, and state and local leave programs
- Lead the interactive process for ADA accommodations and ensure timely case management
- Manage return-to-work and transitional duty programs
- Ensure consistent application of policies, procedures, and documentation across all locations
- Ensure compliance with ADA, FMLA, ERISA, and applicable state and local laws
- Monitor regulatory changes and implement necessary policy and process updates
- Partner with Legal and Team Member Relations on complex or high-risk cases
- Maintain documentation supporting audits, investigations, and legal matters
- Supervise and develop Leave of Absence and Accommodations team members
- Manage team workload and ensure service level expectations are met
- Foster a culture of accountability, service, and continuous improvement
- Identify and implement process improvements, automation, and technology solutions
- Monitor vendor performance and vendor relationships
- Standardize workflows and reporting across operating companies
- Serve as a subject matter expert for HR, leaders, and business partners
- Provide guidance on accommodations, return-to-work plans, and complex employee situations
- Design and deliver training related to leave administration and ADA compliance
- Monitor leave duration, accommodation trends, and return-to-work metrics
- Analyze data to identify risks and opportunities for improvement
- Prepare reports and insights for leadership
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What This Job Offers
Job Type
Full-time
Career Level
Manager
