LMS Web System Administrator

Oak Ridge National Laboratory•Oak Ridge, TN

18h•Onsite

About The Position

We are seeking an LMS Web System Administrator who will focus on day-to-day administration, support, and maintenance of the Learning Management System (LMS). This role supports training operations by ensuring accurate data management, effective program setup, and timely resolution of user issues. The position requires a hands-on, detail-oriented professional who thrives in a structured, process-driven environment. This position resides in the Learning Management System group in the Office of Technical Training Division, ESHQ, at Oak Ridge National Laboratory (ORNL).

Requirements

BS/BA degree.
Experience supporting or administering a Learning Management System.
Proficiency in Microsoft Excel and experience generating training reports.

Nice To Haves

Experience working in a regulated environment (e.g., manufacturing, pharmaceutical, nuclear, or utilities).
Experience providing end-user support and resolving LMS-related issues.
Experience using SuccessFactors.
Familiarity with instructional design methodologies such as ADDIE or Systematic Approach to Training (SAT).
Experience testing web-based training (e.g., SCORM modules).
Experience supporting LMS system updates, enhancements, or configuration activities.
Experience developing job aids or standard operating procedures.
Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs.

Responsibilities

Test, deploy, and validate web-based solutions within the LMS (SuccessFactors) to ensure functionality and user accessibility
Serve as the primary point of contact for LMS support by managing the support mailbox and phone inquiries; troubleshoot, resolve, or escalate issues as appropriate
Respond to and resolve LMS-related questions from users, Training Officers, and management in a timely manner
Create, revise, update, and discontinue training programs in alignment with organizational requirements
Partner with stakeholders to ensure training programs and required reading assignments are properly configured and maintained within the LMS
Input and maintain accurate training records, including completions and historical data
Create, modify, close, or cancel class sessions as required to support training schedules
Generate and distribute training reports to support compliance, tracking, and operational needs
Develop and maintain job aids and internal operating procedures; periodically review and update for accuracy and effectiveness
Coordinate LMS security role assignments by submitting requests for approval and guiding users on system functionality once access is granted
Maintain LMS data integrity by managing user assignments, correcting system data, and creating courses and class sessions as needed
Support the LMS System Administrator by assisting with assignment profiles, system updates, and testing system enhancements
Assist the Office of Technical Training in the assessment and validation of physical and digital training records
Ensure compliance with environmental, safety, health, and quality (ESH&Q) program requirements
Demonstrate a strong commitment to organizational values, ethics, and professional standards
Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.