Learning Management System (LMS) Administrator

Propane Education and Research Council•Richmond, VA

2d•Remote

About The Position

This remote position with the PROPANE EDUCATION & RESEARCH COUNCIL (PERC) involves driving a best-in-class training experience for the propane industry. PERC, a non-profit, focuses on expanding the adoption of propane as a clean energy source. The LMS Administrator will manage, maintain, and administer the Propane Industry’s LMS application and environment, including configuring and testing all functions. This role serves as the primary contact for vendor support, maintenance, notifications, releases, and updates. The administrator will optimize user experience, resolve application and server errors, collaborate with IT development teams, and work with PERC and industry teams to establish policies and procedures for LMS maintenance, updates, upgrades, integration, and development. Additionally, the position requires working with third-party services to ensure a secure and highly available LMS environment, and building relationships with state associations and companies within the Propane and Allied Industry to implement custom solutions.

Requirements

Five or more years of LMS experience, with a proven track record in learning management administration.
Proficiency with computer programs and comparable LMS platforms, with the ability to quickly adapt to new technologies.
Strong troubleshooting skills to research and resolve LMS functionality issues and escalated support tickets.
Knowledge of software configurations and web technologies, with problem-solving methods to diagnose and resolve technical challenges.
Ability to build and leverage relationships with key internal and external stakeholders to achieve results.
Collaborative team player who can also operate independently when needed.
Analytical, organized, and detail-oriented, with strong follow-through on tasks and projects.
Skilled at managing relationships across all levels of the organization and with external partners.
Bachelor’s degree in management information systems, systems administration or equivalent experience.
Mastery of Microsoft software (word, excel, PowerPoint)

Nice To Haves

Industry experience preferred—background in propane, energy, or related sectors a plus.
Advanced degree a plus.
Experience with Absorb or similar type LMS systems highly preferred.
Experience working with SCORM Compliant systems
Experience with Articulate, Storyline, or similar e-learning platforms

Responsibilities

Overall management, maintenance, and administration of the Propane Industry’s LMS application and environment.
Complete configuring and testing of all functions within the LMS system.
Serve as the primary contact for vendor support, maintenance, notifications, releases, and updates.
Optimize the user’s experience within the LMS.
Investigate and resolve LMS application and server environment errors.
Communicate with the IT development team as appropriate.
Collaborate with PERC and other industry teams to establish policies, processes, and procedures related to maintenance, updates, upgrades, integration, and development of the LMS application and environment.
Work with third-party services to maintain a secure, highly available, and fault-tolerant LMS environment.
Communicate and build relationships with state associations and companies within the Propane and Allied Industry to help implement and develop custom solutions for individual organizations.
Other duties as assigned.