LMS Support Analyst

InnoSoul • Atlanta, GA

4d • Hybrid

About The Position

This position supports our Electronic Learning Information System (ELIS) which is a Learning Management System. The role involves developing well-structured content for district learners using content creation tools, creating web content using HTML and CSS, and editing/proofreading content developed by district Professional Learning providers before publication. The analyst will identify customer needs and provide guidance on learning solutions for ELIS, update ELIS group structure, users, and reports, and target content to specific groups, focusing on trending channels and courses. The role also includes incorporating blog and social media posts using APS Workplace.

Requirements

• Experience uploading content to learning platform similar to Blackboard, Docebo, etc
• CSS
• HTML
• Microsoft Teams, and O365
• Experience using content development tools like Adobe Captivate, Camtasia, Articulate 360
• Strong written and oral communication
• Critical thinking skills
• Exceptional customer service skills including the ability to interact with diverse group of stakeholders

Nice To Haves

• Ability to create and manage APIs
• Ability to create and manage SFTPs

Responsibilities

• Develop well-structured content for district learners using content creation tools such as Camtasia, Articulate 360, etc.
• Develop and create content for web presence using HTML and CSS code
• Edit and proofread content developed by district Professional Learning providers before publication
• Identify customers' needs and provide guidance as to best learning solutions to be posted in ELIS
• Update ELIS group structure, users, reports as needed
• Target content to specific groups and focus on trending channels and courses.
• Incorporate blog and social media posts using APS Workplace

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed