LMS Analyst

Bright Horizons Children's Centers•Newton, MA

5d•Remote

About The Position

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference. This is a Remote position available in the United States. The LMS Analyst will manage and optimize the Bright Horizons Learning Management System (LMS), Cornerstone, ensuring seamless learning experiences across the organization. This role blends technical troubleshooting, strategic system planning, and frontline support, and plays a key role in enabling data- driven decisions and scalable learning solutions.

Requirements

5 years managing and supporting LMS platforms
Cornerstone professional experience
High School Diploma
At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position

Nice To Haves

Bachelor's Degree in Technology, Information Technology, or a related field
Experience with Workday
Strong analytical and troubleshooting skills with experience in SCORM, xAPI, and LMS–SIS integrations
Advanced proficiency in Microsoft 365 (especially Excel)
Experience with Techsmith suite of products
Excellent communication, project management, and customer service skills with the ability to support diverse stakeholders
Ability to leverage AI tools

Responsibilities

Administer and configure the LMS, including user roles, permissions, course assignments, and system settings
Upload, test, and manage eLearning content, instructor-led training, and blended learning programs
Monitor system performance, troubleshoot technical issues, and coordinate with HRIS, IT and vendors for updates and enhancements
Analyze LMS usage data to identify trends, measure effectiveness, and recommend improvements
Create and maintain learning paths, certifications, and curricula aligned with organizational goals
Provide technical support and resolve One Support tickets from learners, facilitators, and internal stakeholders
Develop and maintain user guides, FAQs, and training materials to promote LMS adoption
Generate and distribute reports on learning progress, completion rates, and compliance metrics
Collaborate cross-functionally with Education and Development, Contact Center, and corporate functions to support learning initiatives and system integrations