LMS Administrator

Global Partners LP•Newton, MA

2d•$73,600 - $110,400

About The Position

The LMS/KMS Administrator manages the daily operations of the organization’s Learning Management System (LMS) and Knowledge Management System (KMS). This role ensures seamless deployment, configuration, and maintenance of learning and knowledge platforms, while supporting user experience, system integration, and continuous improvement initiatives across the enterprise. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Requirements

Highly skilled in LMS/KMS management, configuration, design, and troubleshooting
Familiar with the principles of integration between digital systems
Knowledge of instructional design principles and adult learning theory
Knowledge of basic data security principles
Strong ability to gather data and parse it into usable reports
Able to translate business needs into blended learning experiences following a digital learning path
Passionate for making Global’s LMS/KMS experience a competitive advantage
Bachelor's Degree

Nice To Haves

Passion for a simple, seamless user experience

Responsibilities

Manage day-to-day operation of LMS/KMS including deployment, user management, and system configuration
With K&T Partner, create and maintain learning paths for users across enterprise
Ensure linkage between knowledge/document systems
Respond to user issues using ticketing system, identify and address patterns in trouble reports
Assist with user training build/facilitation as needed
Monitor and report on effectiveness and engagement with LMS/KMS
Audit LMS/KMS for functionality, maintain required upgrade/bug-fix/security patch schedule
Maintain high level of awareness to LMS new functions
Includes knowledge of external systems
Recommend improvements to LMS via new features or enhanced configuration options, implement as needed
Generate, maintain, and report on testing content
Generate, maintain, and report on learning surveys
Create events in LMS
Manage and look for ways to improve UX
Participate in the evaluation and implementation of new learning and knowledge management technologies