LMS Administrator, The Unconventional

Yorktown Systems Group•Huntsville, WA

3d•Remote

About The Position

The Unconventional (TU) is seeking a highly qualified Learning Management System (LMS) Administrator to provide enterprise-wide support to TU programs and customers. The administrator owns the configuration, security posture, and day-to-day health of TU’s enterprise learning platform: a FedRAMP Moderate, Moodle-based training ecosystem serving military and government learners across multiple programs. The role connects the platform with the people who use it, coordinating with the development contractor on updates and patching, partnering with the help desk on escalated issues, and joining the Director in operational and strategic customer discussions. The administrator manages site-level configuration, including settings, roles and capabilities, cohorts, enrollment methods, groups, groupings, and course categories. The role also maintains course templates and shells, backup and restore cycles, competency frameworks, learning plans, completion tracking, prerequisite logic, and enrollment and access procedures. The role administers the platform within its FedRAMP Moderate authorization and follows change-control and configuration-management procedures. It enforces least-privilege access, reviews audit and activity logs, supplies application-level evidence for ATO maintenance, and tracks releases and security advisories to recommend secure, authorized upgrade timing. As the primary technical contact for the development contractor, the administrator translates program needs into testable requests, schedules and communicates maintenance windows, verifies updates in a test environment, and confirms fixes after deployment. The role evaluates plugins and integrations for security, maintenance status, compatibility, and authorization impact; supports approved SCORM, xAPI, LTI, and single sign-on integrations; and maintains an inventory of installed plugins and integrations. The administrator builds and maintains reports on enrollment, completion, assessment results, and qualification status, delivering outputs to the registrar and data manager. The role configures certificates and badges, maintains platform documentation and change logs, checks platform settings and course shells against Section 508 accessibility requirements, and flags content issues to the ISD team. The position provides Tier 2 support for escalated configuration, access, and integration issues; trains help-desk staff, instructors, and program staff; and advises customers and the ISD team on platform capabilities. The ISD team owns learning design, while the data manager owns analysis and interpretation of report outputs. The role is remote within the Continental United States, during business hours. Some travel may be required. The successful candidate must be a U.S. citizen and be able to obtain and maintain a favorable National Agency Check (NAC) or higher security clearance.

Requirements

Bachelor’s degree in educational technology, information technology, instructional design, or a related field, or equivalent experience.
At least 3 years administering Moodle or a comparable LMS (such as Canvas or Blackboard) at the site level, including roles and permissions, enrollment methods, user groups, and plugin evaluation.
Working knowledge of SCORM, xAPI, and LTI, and experience with single sign-on.
Experience operating under formal change control in a regulated environment such as FedRAMP, NIST SP 800-53, DoD, or comparable.
Demonstrated ability to write clear technical requirements and coordinate releases with an outside developer or vendor.
Strong written and verbal communication skills with technical and non-technical audiences, including customers.
U.S. citizenship.
Must be able to obtain and maintain a favorable National Agency Check (NAC) or higher security clearance.

Nice To Haves

Experience supporting military, government, or language training programs.
Direct Moodle experience, including competency frameworks, badges, and custom or configurable reports.
Documented LMS administrator training, such as Moodle Academy administration learning paths or Canvas or Blackboard admin training.
ITIL 4 Foundation or comparable change and release management training.
IAAP CPACC certification or working knowledge of Section 508 and WCAG 2.x.
CompTIA Security+ or a comparable security fundamentals credential.
Experience verifying updates in a test environment and running regression checks after upgrades.
Basic SQL for report building and data checks.

Responsibilities

Administer site-level LMS settings, roles and capabilities, cohorts, enrollment methods, groups, groupings, and course categories.
Build and maintain course templates and shells, and manage backup, restore, and course-reset cycles.
Configure competency frameworks, learning plans, completion tracking, and prerequisite logic.
Maintain enrollment and access SOPs to ensure users receive the appropriate course, role, and group access.
Administer the platform within its FedRAMP Moderate authorization and follow change-control and configuration-management procedures.
Provision and deprovision accounts, review privileged roles, and audit role assignments on a set schedule.
Review application-level audit and activity logs and provide application-level evidence for ATO maintenance upon request.
Track upstream releases and security advisories, assess their impact, and recommend secure and authorized upgrade timing.
Serve as the primary technical point of contact for the development contractor performing platform updates, patching, and custom development.
Translate program needs into clear, testable requests; schedule and communicate maintenance windows; verify updates in a test environment; and confirm fixes after deployment.
Evaluate proposed plugins and tools for security, maintenance status, compatibility, and effect on FedRAMP authorization.
Advise the development contractor on approved plugins and integrations, including SCORM and xAPI content packages, LTI tools, and single sign-on and identity provider connections; verify that they work as intended.
Maintain an inventory of installed plugins and integrations, including owner, version, and authorization status.
Build and maintain standard and custom reports on enrollment, completion, assessment results, and qualification status; deliver outputs to the registrar and data manager.
Configure certificates and badge programs, including award criteria and evidence requirements.
Maintain configuration records, administrator procedures, user guides, and change logs.
Check course shells and platform settings against Section 508 accessibility requirements and flag content issues to the ISD team.
Provide Tier 2 support for escalated configuration, access, and integration issues.
Train help-desk staff, instructors, and program staff on platform features and procedures.
Join the Director in operational and strategic customer discussions about platform capabilities, requirements, and roadmap.
Advise the ISD team on platform capabilities and limitations; the ISD team owns learning design.