LMS Administrator (Solution Administrator)

Western Governors University • Salt Lake City, UT

8d • $75,200 - $112,700 • Onsite

About The Position

The LMS Administrator (Solution Administrator) is responsible for managing and maintaining software solutions critical to university operations, including integrations, educational technology engagement, security and compliance, disaster recovery and business continuity, user support and training, vendor management, integration review, performance optimization, and policy development. The role ensures the seamless operation of the university’s technological infrastructure while adhering to industry standards and best practices. This position is based onsite in WGU’s Salt Lake City, Utah office and includes occasional travel of up to 20%.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Two years of experience as an LMS Administrator, emphasizing development and refinement of systems, programs, and processes to support organizational goals.
• Experience in system administration, particularly in cloud-based environments.
• Proficiency in system administration and a strong understanding of integration techniques and protocols.
• Knowledge of educational technologies and their application in online learning environments.
• Familiarity with cybersecurity principles and best practices.
• Experience with disaster recovery planning and implementation.
• Excellent communication and interpersonal skills, including the ability to communicate program objectives, outcomes, and value to stakeholders.
• Ability to troubleshoot technical issues and provide timely solutions.
• Strong project management and organizational skills, including coordinating cross-functional teams and managing timelines.
• Familiarity with vendor management and contract negotiation.
• Understanding of accreditation standards, regulatory requirements, and industry best practices related to program development and institutional compliance.
• Ability to design and assess curriculum effectiveness, learning outcomes, and student engagement strategies, particularly in competency-based education.
• Experience with online learning platforms, learning management systems, and educational technologies used in online and hybrid learning environments.
• Knowledge of adult learning theories and instructional design methodologies for adult learners in diverse academic settings.
• Ability to collaborate with academic departments, faculty, subject matter experts, and instructional designers.
• Proficiency in data analysis and interpretation to inform program development, assess efficacy, and identify improvement opportunities.
• Willingness to explore innovative approaches, incorporate emerging technologies, and adapt to changing higher-education trends and student needs.
• Ability to work independently and as part of a team.

Nice To Haves

• Master’s degree in Education, Computer Science, Information Technology, or a related field.
• Experience with learning management systems and student information systems in a higher education environment.

Responsibilities

• Oversee administration and maintenance of software solutions critical to university operations.
• Manage integrations among systems and platforms to ensure interoperability and data consistency.
• Collaborate with faculty and staff to identify, evaluate, and implement educational technologies that enhance the learning experience.
• Implement and enforce security protocols to protect sensitive information and ensure regulatory compliance.
• Develop and maintain disaster mitigation and business continuity plans.
• Provide technical support to users and conduct training on technology resources.
• Liaise with vendors to negotiate contracts, resolve issues, and ensure service level agreements are met.
• Evaluate proposed integrations for feasibility, compatibility, and alignment with organizational objectives.
• Monitor system performance, identify bottlenecks, and implement optimizations.
• Develop and update technology-use and administration policies, procedures, and documentation.
• Perform other related duties as assigned.

Benefits

• Eligible for bonuses.
• Medical, dental, vision, telehealth, and mental healthcare.
• Health savings account and flexible spending account.
• Basic and voluntary life insurance.
• Disability coverage.
• Accident, critical illness, and hospital indemnity supplemental coverage.
• Legal and identity theft coverage.
• Retirement savings plan.
• Wellbeing program.
• Discounted WGU tuition.
• Flexible paid time off without accrual.
• Flexible paid sick time without accrual.
• 11 paid holidays.
• Other paid leaves, including up to 12 weeks of parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level