Living Room Server Assistant

AccorHotel•New York, NY

About The Position

The Living Room Server Assistant supports the service team in a glamorous, night-only venue with outdoor space, serving cocktails, small plates, and wine alongside nightly live music. The role maintains service flow, anticipates guest needs, and helps ensure every table receives seamless, attentive service. It is a fast-paced, guest-focused, team-oriented position requiring awareness and a polished presence. Server Assistants provide behind-the-scenes service that contributes to the overall guest experience and upholds Faena standards.

Requirements

Food Handler Certification required or obtainable prior to start.
Strong work ethic and attention to detail.
Ability to follow directions and anticipate team needs.
Friendly and composed under pressure.
Fast, efficient, and quiet movement.
Clear communication and dependability as a teammate.
Ability to multitask and maintain focus in a dynamic environment.
Commitment to upholding luxury service standards.

Nice To Haves

One or more years of experience in a high-end or high-volume dining environment.
Bilingual in Spanish.

Responsibilities

Assist servers by delivering food and beverages in a timely and accurate manner.
Refill water glasses and beverages without being prompted.
Clear plates, glassware, and silverware efficiently and discreetly.
Keep tables clean and organized throughout service.
Reset tables promptly after guests depart.
Keep service stations and side-work areas stocked and clean.
Maintain floor cleanliness and respond immediately to spills or hazards.
Monitor guest cues and assist servers with special requests.
Communicate clearly with servers, runners, hosts, and the kitchen team.
Attend pre-shift meetings and stay informed about menu updates and specials.
Support the service team's opening and closing duties.
Uphold Faena standards in appearance, demeanor, and service.