Live Selling Associate, eCommerce

Goodwill Southern California•Los Angeles, CA

About The Position

The Live Selling Associate partners with the eCommerce Supervisor and Leads to plan, produce, and execute live selling events across Goodwill's online marketplaces. The role hosts live broadcasts, presents merchandise, engages customers, and promotes products to drive sales while delivering a positive customer experience. It also supports merchandise preparation, marketplace standards, fulfillment, and daily eCommerce operations.

Requirements

High school diploma or GED.
1–2 years of experience in retail, customer service, sales, eCommerce, live selling, social media, marketing, or a related customer-facing environment.
Strong organizational skills and attention to detail.
Adaptability and comfort working in a fast-paced, technology-driven environment.
Ability to multitask while maintaining accuracy, professionalism, and attention to detail.
Strong verbal communication, interpersonal, and customer service skills.
Basic computer proficiency and ability to learn eCommerce, streaming, and inventory management systems.
Background and drug screen required.

Nice To Haves

Professional on-camera presence and presentation skills.
Product storytelling and persuasive selling techniques.
Strong customer engagement and relationship-building skills.
Basic knowledge of online marketplaces, social media, or live selling platforms.

Responsibilities

Plan, prepare, and host live selling events across approved online marketplaces, presenting products in an engaging and informative way.
Answer customer questions during live broadcasts, provide product information, and encourage sales through professional communication.
Represent the Goodwill Southern California brand during live and virtual customer interactions.
Select, research, and prepare merchandise for live events, ensuring it meets quality and presentation standards.
Set up, operate, and break down live event equipment and displays, including cameras and lighting.
Maintain organized inventory and event materials.
Follow marketplace standards, seller requirements, and fulfillment timelines.
Track items sold during live events and coordinate with Operations on order fulfillment and inventory updates.
Monitor customer trends and product performance and recommend improvements to future events.
Meet or exceed production and sales goals for assigned live selling events.
Support daily eCommerce operations, including merchandise preparation, listing, inventory support, and order fulfillment.
Support training and onboarding of Associates in live selling processes and best practices.
Collaborate with Production, Operations, Marketing, and Customer Service teams to execute events and support the customer experience.
Follow safety guidelines and operational procedures while preparing merchandise and using equipment.
Maintain clean, organized, and safe workspaces and comply with company policies and marketplace standards.

Benefits

Discount at Goodwill SoCal retail locations.
Discounts on dining, retail, theme parks, and movies through Goodwill Perks.
Employee Assistance Program offering mental and physical wellness, financial and legal resources, and career and education partners.
Medical, dental, and vision insurance for full-time positions.
Flexible Spending Account (FSA) for full-time positions.
Life insurance for full-time positions.
403(b) retirement plan for full-time positions.
Paid time off (PTO) for full-time positions.
Tuition reimbursement for full-time positions.
Opportunity to grow within Goodwill's retail leadership pathway.