Inbound Ecommerce Associate

Goodwill Industries of Southeastern Wisconsin, Inc. • Mount Pleasant, WI

2d • Onsite

About The Position

The Inbound Ecommerce Associate prepares and lists items for online sale and shipment to customers nationwide. The role includes examining, testing, and evaluating merchandise—particularly networking electronic equipment—to determine functionality and value. Associates work independently and collaboratively, use software and hardware to process products and customer inquiries, and may contribute expertise to special projects and help train and mentor new associates.

The position follows a rotating two-week schedule, with front-half or back-half options. Front-half shifts are Sunday–Wednesday in Week A and Sunday–Tuesday in Week B. Back-half shifts are Wednesday–Saturday in Week A and Thursday–Saturday in Week B. All scheduled shifts run from 7:00 AM to 5:30 PM. The work is active and takes place in a warehouse environment, involving merchandise handling, shipping, equipment operation, and maintaining a clean and safe work area. The role supports the Goodwill mission through productive, collaborative work.

Requirements

• Basic reading, writing, and math skills.
• Computer skills, including functional knowledge of word processing, email, and internet software.
• Forklift certification if required at the work site.
• Ability to function independently in a work setting.
• Ability and willingness to follow policies, procedures, Kaizen guidelines, and safety and security regulations.
• Ability to stand and/or walk for the duration of a 10-hour work period.
• Ability to bend and reach while working with merchandise.
• Ability to lift, push, or pull up to 75 pounds.
• Manual dexterity to operate material-handling equipment and grasp items for inspection and sorting.
• Ability to visually inspect merchandise and markings and use jeweler loops for close-up inspection.

Nice To Haves

• Forklift experience is a plus.

Responsibilities

• Feed books and media items onto a commercial conveyor belt system.
• Photograph and list items accurately, including noting damage.
• Determine merchandise value based on quality, trends, brands, and price guides.
• Move materials throughout the warehouse to support shipping and transportation, including loading and unloading.
• Use software and hardware to dispose of data-bearing devices according to appropriate procedures.
• Organize and maintain inventory by stocking and stowing listed products.
• Analyze and respond to customer inquiries about orders, order status, pricing, item descriptions, inventory, and shipping or receiving.
• Pack, seal, label, and affix postage to shipments using hand tools and shipping materials.
• Use shipping software to select cost-effective carriers and process shipments accurately and efficiently.
• Assist with training and mentoring associates.
• Maintain production standards and contribute to an efficient, positive, team-focused process.
• Keep the work area organized and clean, follow safety procedures, use PPE as needed, and use proper body mechanics.
• Meet or exceed daily productivity goals, process items quickly and accurately, and rotate between stations regularly.
• Safely operate a pallet jack and follow company and OSHA safety guidelines.
• Track personal production as directed and provide excellent service to internal and external customers.

Benefits

• The competitive benefits program may include medical, dental, and vision coverage; short- and long-term disability; life insurance; a retirement plan; and paid time off (PTO). Benefits vary based on job category and other factors.
• Certain roles are eligible to participate in an incentive plan; participation does not guarantee payment and is subject to plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed