Live Dealer Trainer (Southfield, MI | $53k-$55k/yr)

Playtech•Southfield, MI

2d•$53,000 - $55,000

About The Position

The Live Dealer Trainer creates and executes training plans for new dealers, shufflers, and game show hosts. The trainer advises and retrains current employees to improve performance and build gaming knowledge, including when new games launch. The role develops training programs and materials, teaches proper game procedures and company standards, evaluates employee progress, and provides feedback until employees are ready to work independently. The trainer also cooperates with operations and administration, supports shift managers, and may assist in a Dealer role when needed. The position requires adherence to applicable gaming regulations, studio rules, and company policies.

Requirements

High school diploma or equivalent; some college.
At least 1 year of training or related experience.
Basic computer skills, including MS Office and electronic mail.
Knowledge of employee training and instructional content methodologies.
Ability to diversify teaching methods, formats, and technology.
Cooperation skills and ability to handle potential conflicts in diverse situations.
Professional, clear communication with employees.
Ability to teach and explain company policies and procedures.
Ability to provide constructive feedback and supervise teamwork.
Strong multitasking and decision-making skills.
High accuracy and strong attention to detail.
Good organization, planning, and time-management skills.
Ability to operate office equipment such as printers, copiers, and phones.
Excellent verbal and written communication skills.
Problem-solving skills and ability to work on different assignments simultaneously.
Ability to obtain a Michigan Gaming license.
Ability to work a flexible schedule, including holidays, overtime, and weekends.

Responsibilities

Follow applicable gaming regulations, studio rules, departmental policies, and company procedures.
Design and develop training programs based on organizational and employee needs.
Train new employees in practical skills, game procedures, appropriate chats, dealing posture, body language, and company standards.
Develop evaluations and motivate new employees to acquire knowledge.
Evaluate new employees’ performance and provide feedback until they proceed to independent work.
Implement and monitor practical training for dealers and shufflers to reduce errors and improve performance.
Provide professional training to shift managers and maintain relevant professional knowledge.
Develop, improve, and restore training materials to meet company standards.
Lead, supervise, and motivate employees toward achieving objectives and improving performance.
Inform the operations manager about significant matters requiring attention.
Coordinate employee training with the operations manager and administration staff.
Observe and review new employees’ training progress and retrain employees as needed to meet performance standards.
Organize and create new employees’ photos and nicknames.
Prepare and distribute diplomas to employees who successfully complete training.
Assist employees with training-related questions.
Prepare reports and presentations when requested by management.
Assist operations in a Dealer role when assigned, including working varied shifts, weekends, and holidays.
Participate in company promotions through photo and video shoots as required by management.
Attend educational events, briefings, and sessions to improve professional skills and learn new procedures.
Immediately report risks, mistakes, problems, or unusual activities in company premises to the Pitboss.
Perform other job-related duties as requested by management.