Live Chat Agent

Alta HR Consulting Group • New York, NY

5d • Remote

About The Position

The Live Chat Agent is responsible for providing real‑time support to customers through online chat platforms. This role is ideal for someone who communicates clearly, types quickly, and enjoys helping people in a digital environment. As a remote team member, the agent ensures customers receive accurate information, timely responses, and a positive experience with every interaction.
In this position, the agent will manage multiple chat conversations at once, troubleshoot basic issues, and escalate complex concerns when necessary. The ideal candidate is detail‑oriented, patient, and able to follow structured guidelines while maintaining a friendly and professional tone. Training is provided, and high performers may have opportunities to advance into senior support, QA, or team lead roles.

Requirements

• Strong written communication skills
• Fast, accurate typing skills (40–50+ WPM preferred)
• Ability to multitask and manage several chats at once
• Comfort using chat platforms and CRM tools
• High attention to detail and accuracy
• Ability to work independently in a remote environment
• Reliable internet connection and computer access

Nice To Haves

• Previous experience in customer service or chat support
• Familiarity with help desk tools (Zendesk, Intercom, Freshdesk, etc.)
• Basic troubleshooting skills
• Experience supporting e‑commerce, SaaS, or service‑based companies

Responsibilities

• Respond to customer inquiries through live chat and messaging channels
• Provide accurate information regarding products, services, and account details
• Troubleshoot basic issues and escalate complex cases when needed
• Maintain response time and quality standards
• Document interactions and update customer records in the CRM system
• Manage multiple chat conversations simultaneously
• Follow scripts, guidelines, and brand voice requirements
• Identify recurring issues and report trends to supervisors

Benefits

• Paid training
• Potential performance-based incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed