Live chat support

Qureos Inc

2d • $20 - $39 • Onsite

About The Position

SysCom Inc. is seeking a dedicated and articulate Live Chat Support Specialist to join our dynamic team. The ideal candidate will be the first point of contact for our clients, providing real-time assistance and resolving enquiries through our live chat platform. This role is crucial for maintaining our reputation for exceptional customer satisfaction and requires a professional who is passionate about delivering high-quality support. You will play a key part in our mission to provide innovative solutions and support to our valued government and commercial clients.

Requirements

• Proven experience in a customer support role, ideally with a focus on live chat or written communication.
• Exceptional written communication and interpersonal skills with a strong command of the English language.
• Excellent problem-solving and analytical abilities.
• Strong organisational skills with the ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
• A professional and customer-focused attitude with a genuine desire to help others.
• Ability to work independently and as part of a collaborative team.

Nice To Haves

• Proficiency with helpdesk software and CRM systems is highly desirable.

Responsibilities

• Respond promptly and professionally to customer enquiries via live chat in a clear and concise manner.
• Identify, troubleshoot, and resolve customer issues with a high degree of accuracy and efficiency.
• Provide detailed information about our products, services, and processes.
• Escalate complex or unresolved issues to the appropriate internal teams for resolution.
• Maintain comprehensive and accurate records of all customer interactions and transactions.
• Meet personal and team qualitative and quantitative targets.
• Contribute to the continuous improvement of our customer service procedures and standards.

Benefits

• A competitive hourly wage.
• Opportunity to work within a supportive and professional team environment.
• SysCom Inc. offers a comprehensive benefits package to eligible full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed