Live Chat Support

Qureos Inc

19h•$18 - $27•Onsite

About The Position

Arcaris Health Group is seeking a compassionate and dedicated Live Chat Support specialist to join our team. At Arcaris Health Group, we believe that every individual deserves to receive high-quality, compassionate home healthcare. We are committed to treating our clients with respect, dignity, and kindness, helping them navigate the ageing process and achieve their health and wellness goals. As a Live Chat Support specialist, you will be the first point of contact for our clients, providing timely and empathetic assistance.

Requirements

Proven experience in a customer service role, preferably with a focus on live chat or digital communication.
Exceptional written communication skills with a strong command of English grammar, spelling, and punctuation.
Excellent typing speed and accuracy, with the ability to manage multiple conversations simultaneously.
A genuinely empathetic and patient demeanour, with a passion for helping others.
Strong problem-solving abilities and the capacity to remain calm under pressure.
Proficiency in using customer support software and standard office applications.
A strong sense of professionalism and a reliable, self-motivated work ethic.

Nice To Haves

Experience in the healthcare or home care sector is highly desirable but not essential.

Responsibilities

Respond promptly and professionally to client enquiries via our live chat platform.
Provide accurate information regarding our services, scheduling, and general company policies.
Handle sensitive situations with empathy, patience, and the utmost discretion, reflecting our company's core values.
Troubleshoot client issues effectively and escalate complex cases to the appropriate department for resolution.
Maintain detailed and accurate records of all client interactions within our CRM system.
Uphold strict confidentiality and data protection standards at all times.
Collaborate with the wider team to ensure a seamless and positive client experience.
Contribute to the continuous improvement of our support processes and client communication strategies.