Live ATM Banker - Part Time

Mercantile Bank•Alma, MI

6d•Hybrid

About The Position

Mercantile Bank is hiring a part-time Live ATM Banker to provide customer service through its Live ATM platform, which pairs virtual meetings with ATM machines. The role may be based in Alma, Michigan, or Wyoming, Michigan, and supports customers throughout Michigan with banking transactions and inquiries. The position is initially office-based for training and learning the systems, processes, and bank products. Once comfortable, employees may work from home two to three days per week, with at least one office day each week required. The Live ATM Banker verifies customer information, processes transactions, promotes Mercantile products, and follows security protocols. The role also involves resolving complex issues, educating customers about Live ATM features, staying informed about financial products, and working with the retail banking team to improve service and sales opportunities. The position is 20–29 hours per week. The department is open Monday through Friday from 8 a.m. to 6 p.m. and Saturdays from 9 a.m. to 1 p.m.

Requirements

Strong verbal and written communication skills.
Ability to stay organized, pay attention to detail, and manage time efficiently.
One to three years of experience in customer service, call center operations, or the financial industry.
Strong interpersonal skills and a customer-centric approach.
Ability to work in a fast-paced environment while maintaining professionalism.
Adaptability and problem-solving skills.
Ability to work in the office during the initial training period and at least once per week thereafter.

Responsibilities

Assist customers throughout Michigan with Live ATM transactions and inquiries.
Use technology to serve customers virtually.
Verify customer information and process banking transactions.
Promote Mercantile Bank products and follow security protocols.
Resolve customer issues, including complex inquiries, and educate customers about Live ATM features.
Collaborate with the retail banking team to enhance service quality and sales opportunities.
Build customer relationships and provide professional, customer-focused service.
Stay up to date on financial products and services.