Live ATM Banker - Part Time

Mercantile Bank•Wyoming, MI

5d•Hybrid

About The Position

Mercantile Bank is hiring a Part-Time Live ATM Banker to provide customer service and banking support through its Live ATM platform, a virtual meeting experience paired with an ATM machine. The role may be based in Alma, Michigan, or Wyoming, Michigan, and offers the opportunity to work a hybrid schedule after an initial in-office training period. The department operates Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 1:00 p.m. This position is scheduled for 20–29 hours per week. Employees must be able to work in the office at least once a week; after learning the systems and processes, employees may work from home two to three days per week if they wish. The Live ATM Banker assists customers throughout Michigan with transactions and inquiries, verifies customer information, processes transactions, promotes bank products, and follows security protocols. The role works with the retail banking team to improve service quality and sales opportunities, resolve complex customer issues, explain Live ATM features, and build customer relationships in a virtual setting. It requires effective use of technology, professionalism, and the ability to stay current on financial products and services.

Requirements

Strong verbal and written communication skills.
Ability to stay organized, pay attention to detail, and manage time efficiently.
One to three years of experience in customer service, call center operations, or the financial industry.
Exceptional interpersonal skills and a customer-centric approach.
Ability to work in a fast-paced environment while maintaining professionalism and providing high-quality service.
Adaptability and problem-solving skills.
Ability to work in the office during the initial training period and at least once a week afterward.

Responsibilities

Assist customers throughout Michigan with Live ATM transactions and inquiries.
Use technology to provide virtual customer assistance.
Verify customer information and process various transactions accurately.
Promote Mercantile Bank products and services.
Comply with security protocols.
Collaborate with the retail banking team to enhance service quality and sales opportunities.
Build customer relationships in a virtual setting.
Resolve complex customer issues and educate customers on Live ATM functionality.
Stay updated on financial products and services.
Demonstrate professionalism and help meet customers’ evolving banking needs.