Live ATM Banker - Part Time

Mercantile Bank•Wyoming, MI

7d•Hybrid

About The Position

Mercantile Bank is hiring a part-time Live ATM Banker to provide customer service through its Live ATM platform, which combines virtual meetings with ATM machines. The role may be based in Alma, Michigan, or Wyoming, Michigan. Employees work in the office for the first few months of training and may then work from home two to three days per week, if desired, while still reporting to the office at least once a week. The Live ATM Banker supports customers throughout Michigan with transactions and inquiries, verifies customer information, processes transactions, promotes bank products, and follows security protocols. The role works with the retail banking team to improve service quality and sales opportunities, build customer relationships, resolve complex issues, and educate customers about Live ATM features. Bankers use technology and professionalism to deliver a seamless customer experience and meet customers’ changing needs. The position is scheduled for 20–29 hours per week. The Live ATM department operates Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 1:00 p.m.

Requirements

One to three years of experience in customer service, call center operations, or the financial industry.
Strong verbal and written communication skills.
Ability to stay organized, pay attention to detail, and manage time efficiently.
Exceptional interpersonal skills and a customer-centric approach.
Ability to thrive in a fast-paced environment while maintaining professionalism.
Adaptability and problem-solving abilities.
Ability to work 20–29 hours per week within the department’s operating schedule.
Must work in the office during the initial training period and be able to come into the office at least once a week afterward.

Responsibilities

Assist customers throughout Michigan with Live ATM transactions and inquiries.
Use technology to assist customers virtually.
Verify customer information and process various transactions.
Promote Mercantile Bank products.
Ensure compliance with security protocols.
Collaborate with the retail banking team to enhance service quality and sales opportunities.
Build customer relationships in a virtual setting.
Resolve complex customer issues and educate customers on Live ATM functionalities.
Stay informed about financial products.
Deliver professional customer service that meets customers’ evolving needs.