Live ATM Banker - Part Time

Mercantile Bank•Alma, MI

7d•Hybrid

About The Position

Mercantile Bank is hiring a part-time Live ATM Banker to assist customers throughout Michigan with banking transactions and inquiries through its Live ATM platform, a virtual meeting paired with an ATM. The role involves providing customer service in a virtual setting, verifying customer information, processing transactions, promoting bank products, following security protocols, resolving complex issues, and educating customers about Live ATM functionality. The banker collaborates with the retail banking team to improve service quality and sales opportunities, build customer relationships, and help deliver a seamless banking experience. The position can be based in Alma, Michigan, or Wyoming, Michigan. Employees work in the office during the first few months of training and may work from home two to three days per week after becoming comfortable with the systems, processes, and products. Employees must be able to work in the office at least once a week. The department operates Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m. The position is scheduled for 20–29 hours per week.

Requirements

Strong verbal and written communication skills for interacting with customers virtually.
Organization, attention to detail, and effective time-management skills.
One to three years of experience in customer service, call center operations, or the financial industry.
Strong interpersonal skills and a customer-centric approach.
Ability to work in a fast-paced environment while maintaining professionalism.
Adaptability and problem-solving skills.
Ability to work in the office at least once a week after the initial training period.

Responsibilities

Assist customers throughout Michigan with Live ATM transactions and inquiries.
Use technology to provide virtual customer assistance.
Verify customer information and process banking transactions.
Promote Mercantile Bank products.
Ensure compliance with security protocols.
Collaborate with the retail banking team to enhance service quality and sales opportunities.
Build lasting customer relationships in a virtual setting.
Resolve complex customer issues and educate customers about Live ATM functionality.
Stay up to date on financial products and services.
Provide professional service that meets customers' evolving needs.