Litigation Operations Support Analyst - Attachments

Bank of America • Chandler, AZ

5d • Onsite

About The Position

At Bank of America, the Litigation Operations Support Analyst handles moderately complex legal documents and applies knowledge of relevant documents to provide thorough responses to third parties on behalf of the bank. The role requires interpretation, sound judgment, informed decision-making, account restrictions, and compliance with state and federal requirements and privacy laws. The analyst maintains a caseload and meets production, quality, and deadline requirements.

Within Legal Order Operations, the analyst processes legal orders that can carry significant legal and reputational risk, including levies, garnishments, temporary restraining notices, seizure warrants, and subpoenas related to civil and criminal matters. The position reviews legal orders, determines whether client funds should be attached, applies relevant exemptions, and responds to courts, agencies, and other third parties.

Bank of America describes an in-office culture intended to support collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. This position is listed as first shift and 40 hours per week.

Requirements

• Excellent written and verbal communication skills, including the ability to comprehend complex legal documents.
• Ability to manage a high-volume caseload of litigation requests, subpoena responses, and document retrieval assignments while consistently meeting service-level agreements and deadlines.
• Ability to accurately research, identify, and retrieve responsive documents across multiple banking products, systems, and repositories while maintaining quality and compliance.
• Strong organizational and time-management skills, including the ability to prioritize competing demands, manage multiple cases simultaneously, and deliver accurate work with attention to detail.
• Strong analytical, problem-solving, and decision-making skills, including the ability to conduct complex research, evaluate findings, and recommend effective solutions for time-sensitive matters.
• Ability to comprehend subsequent follow-up documents that may affect order status and quickly make decisions about legal documents.
• Ability to adapt to changing priorities, regulatory requirements, and business needs while maintaining productivity in a fast-paced environment.
• Self-motivation and ability to work independently, exercise sound judgment, identify process improvements, and require minimal supervision.
• Professional demeanor and strong client-service focus, including patience, composure, and professionalism when handling sensitive legal matters and escalations.
• Skills in attention to detail, organizational effectiveness, research, analytical thinking, business acumen, interpreting relevant laws, rules, and regulations, pipeline management, and risk management.

Responsibilities

• Review complex legal orders and apply state or federal laws to determine whether to attach client funds.
• Process levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity.
• Determine eligibility for state or federal exemptions and apply federal exemptions to allow access to exempt funds.
• Initiate payment of funds to an agency or court, as applicable.
• Create customer notification letters regarding account activity.
• Provide official bank responses to courts or agencies.
• Contact agencies, including law enforcement, as needed.
• Accurately interpret legal documents, including subsequent follow-up documents that may affect an order’s status.
• Manage a caseload and submit timely, accurate responses to legal matters.
• Communicate effectively with external third parties.
• Make decisions with minimal support.
• Maintain production and quality standards and meet required deadlines.

Benefits

• Bank of America describes its benefits as affordable, competitive, and flexible, and says it supports teammates’ physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed