Liquor Manager

Albertsons•Phoenix, AZ

About The Position

The Liquor Manager directs and controls the operation of the liquor department, supervises and trains liquor personnel, and ensures customer service and product quality, selection, and presentation. The role oversees department operations to meet customer service, sales, and profit objectives while maintaining appropriate inventory, merchandising, sanitation, safety, security, and compliance with company policies and state and federal liquor sales laws. The manager works with customers and vendors, orders and receives products, handles special orders and complaints, creates promotional and seasonal displays, monitors inventory and expenses, and maintains required records and reports. The position also schedules, trains, motivates, and monitors associates, participates in hiring, and reports personnel matters to the Store Director as appropriate. The role requires safe, accurate, and honest performance of all duties and may include other necessary and required duties.

Requirements

Working knowledge of all job duties within the Liquor Department.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and remain composed with customers, vendors, and coworkers.
Knowledge of employment laws and workplace practices.
Understanding of company practices and Liquor Department policies and procedures for storage, safety, sanitation, and loss prevention.
Knowledge of state and federal liquor sales laws.
Ability to learn liquor product types, nomenclature, alcohol content, uses, and care; awareness of popular drink recipes.
Ability to judge and react to business activity.
Knowledge of product quality, variety, standards, sanitation, and labeling.
Knowledge of basic mathematics and metric measurements.
Knowledge of profit and loss statements.
Ability to operate computer software and electronic ordering devices to order products, plan sales, input inventory and schedules, and print labels.
Ability to use cleaning supplies and equipment, safety cutters, compactors, and check stand equipment.
Ability to frequently reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 80 pounds; bend, stoop, and reach frequently; and possibly climb ladders.
Ability to push and pull fully loaded hand trucks, six-wheeler carts, and pallet jacks; manual dexterity and good eye-hand coordination.
Mental alertness to ensure safe and accurate completion of work activities.
Good attendance is required.
May be required to work nights, weekends, and holidays; scheduled hours will vary.

Responsibilities

Champion Company and Division customer service programs and meet or exceed Division customer service goals.
Handle customer relations positively, resolve complaints effectively, and report complaints to the Store Director as appropriate.
Promote personalized service in the liquor department and assist customers with product questions, suggestions, special orders, and purchases.
Liaise with vendors; order, receive, and break down deliveries.
Stock, display, rotate, and merchandise products to maintain quality, selection, presentation, and appropriate inventory levels.
Create promotional, seasonal, and other effective displays for liquor, wine, beer, mixers, and related merchandise.
Operate check stand equipment to process customer orders and make intercom announcements.
Ensure compliance with state and federal liquor sales laws, company restricted-sales policies, and loss-prevention policies.
Monitor inventory, space security, shrink, expenses, product movement, and sales activity; use MicroStrategy reports to inform merchandising decisions.
Supervise, motivate, train, and participate in hiring liquor personnel; schedule staffing to ensure coverage, service levels, and budget goals.
Monitor associate performance, recommend personnel actions, resolve associate complaints, and report observations or concerns to the Store Director as appropriate.
Oversee day-to-day department functions and assist with cleaning, stocking, storage, and customer service.
Inspect the department daily and initiate corrective measures for in-stock conditions, sanitation, safety, and security.
Complete and monitor daily log sheets, purchase reports, sales and labor records, other paperwork, and required logs; follow company transmittal procedures.
Maintain records of advertised-item movement, take inventories, and keep accurate department records.
Maintain and organize the sales area, backroom, and cooler; implement schematics, signing procedures, advertised-item merchandising, and product-flow monitoring.
Follow company policy for pricing and handling reduced-to-clear items.
Answer and appropriately respond to incoming calls.
Maintain confidentiality regarding associates, store sales, and other company information.
Perform all duties safely, accurately, honestly, and with integrity; perform other necessary and required duties.