Liquor Manager

Albertsons Companies•Phoenix, AZ

About The Position

The Liquor Manager directs and controls the liquor department, supervises and trains department personnel, and ensures customer service and product quality, selection, and presentation. The role oversees daily department operations to meet customer service, sales, and profit objectives, while maintaining inventory, merchandising, sanitation, safety, security, and compliance with liquor sales laws and company policies. The position works with customers, vendors, store leadership, and liquor department associates. It includes ordering and receiving products, maintaining displays and records, scheduling and monitoring staff, resolving customer and associate concerns, and assisting with department tasks such as stocking, cleaning, and customer service. This is a safety-sensitive position. Working conditions include a temperature-controlled store, frequent exposure to 33–40°F in the cooler, and varying temperatures in loading and receiving areas. Scheduled hours vary, and nights, weekends, or holidays may be required.

Requirements

Working knowledge of all duties within the Liquor Department.
Strong communication, leadership, and interpersonal skills; ability to manage people and maintain composure with customers, vendors, and coworkers.
Knowledge of employment laws and workplace practices.
Understanding of company practices and Liquor Department policies and procedures for storage, safety, sanitation, and loss prevention.
Knowledge of state and federal liquor sales laws.
Ability to learn liquor product types, nomenclature, alcohol content, uses, and care; awareness of popular drink recipes.
Ability to judge and react to business activity.
Knowledge of product quality, variety, standards, sanitation, and labeling.
Knowledge of basic mathematics and metric measurements.
Ability to frequently reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 80 pounds; bend, stoop, reach, and possibly climb ladders.
Ability to push and pull fully loaded hand trucks, six-wheeler carts, and pallet jacks.
Manual dexterity and good eye-hand coordination.
Mental alertness to complete work safely and accurately.
Ability to operate computer software and electronic ordering devices to order products, plan sales, input inventory and schedules, and print labels.
Ability to use cleaning supplies and equipment, safety cutters, compactors, and check stand equipment.
Knowledge of profit and loss statements.
Good attendance; scheduled hours vary and may include nights, weekends, and holidays.

Responsibilities

Champion company and division customer service programs, promote personalized service, and resolve customer complaints appropriately.
Liaise with vendors; order, receive, and break downloads; stock, display, and rotate merchandise to maintain quality, selection, presentation, and inventory levels.
Create promotional, seasonal, and other effective displays for mixers, beer, liquor, wine, and related merchandise.
Operate check stand equipment to process customer orders; answer product questions, fill special orders, make product suggestions, and engage in suggestive selling.
Ensure compliance with state and federal liquor sales laws, restricted-sales policies, and loss-prevention policies; monitor inventory and space security.
Supervise, motivate, train, and participate in hiring liquor personnel; monitor associate performance and recommend personnel actions.
Schedule staff to provide adequate coverage and service while meeting budget goals.
Direct day-to-day department operations to achieve customer service, sales, and profit objectives.
Conduct daily department inspections and initiate corrective measures for in-stock conditions, sanitation, safety, and security.
Assist with liquor department cleaning, stocking, storage, and customer service duties.
Control shrink and expenses; complete and monitor daily logs, purchase reports, sales and labor records, paperwork, and required transmittals.
Take inventories, maintain accurate department records, track advertised-item movement, and organize the sales area, backroom, and cooler.
Implement schematics, advertised-item merchandising, signing procedures, and product-flow monitoring; follow company pricing and reduced-to-clear policies.
Answer incoming calls and respond to customer complaints, reporting matters to the Store Director as appropriate.
Review MicroStrategy reports to assess item movement and make business decisions about displays and shelf quantities.
Ensure associates are trained and instructed in their duties; report performance observations and associate complaints to the Store Director as appropriate.
Maintain confidentiality concerning associates, store sales, and other company information.
Perform duties safely, accurately, honestly, and with integrity; carry out other necessary and required duties.